Field Support Representative - PT

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a PT Field Support Representative at our Northlake Terminal.

Wage: $18.50/hour

Schedule:
Monday to Friday, 4pm to 9:30PM

• Prepare paperwork for launching drivers

• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service

• Provide clerical support for Operations

• Complete daily reports for OS&D, payroll, driver hours, and attendance

• Contact customers to schedule appointments, residential, and driver collect/COD shipments

• Communicate with customers concerning Dispatch adjustments, deadlines, and concerns

• Dispatch pickups to Drivers and answer Driver questions

• Check in drivers, ensuring their paperwork is intact and complete

• Collect and review all driver paperwork for accuracy

• Help educate drivers on proper paperwork completion

• Enter Driver Vehicle Inspection Report data

• Scan bills of lading, delivery receipts, manifests, strip sheets

• Image and index all documents to the central imaging system

• Work in Imaging Check to ensure all documents have been scanned

• Perform other data entry as needed

• Perform other duties as needed

• Valid Driver License

• High School completion or equivalent

• Computer skills including Microsoft Office

• Data entry, 10-key and typing experience

• Detail-oriented, organized

• Good communication skills- verbal and written

• Excellent customer service skills

• Problem solver, self-motivated

• Ability to multi-task in a fast-paced environment and react to change productively

• Ability to work in a team as well as individually

• Excellent attendance

Working Conditions/Physical Demands

• Primarily sedentary work, which involves sitting most of the time

• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

• The general office environment is favorable;
Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;

• Visual Acuity including regular use of items including a computer screen or monitor

• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers

• Talking and hearing required to communicate with and listen to others to share or receive information;
May be occasionally exposed to noise including telephone, office machinery, and conversations of others