Dispatcher, Maintenance​/Cleaning

Overview

Cool Sys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Based in Southern California since 2007, Cool Sys serves over 45,000 customer locations in industries such as retail, food service, commercial, data centers, industrial, and pharmaceuticals.

• Competitive pay: $18-20/hr.
• Benefits:
  Medical, Dental, Vision, and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with company match.
• Company-sponsored life insurance, and optional AD&D, short-term and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet insurance.
• Legal plan and identity theft protection.

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• On a daily basis, review all incomplete calls.
• Maintain entry and verify nightly on call crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.

• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• Can do attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.

Cool Sys is an EEO/AA Employer. All qualified individuals, including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Cool Sys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.