Gate Service Representative

What You’ll Do

Reporting to the Terminal Manager, the Gate Service Representative supports the intermodal trucking community by leveraging proprietary technology to perform intermodal gate transactions, maintenance, and repair at supported terminals and make timely operating decisions to ensure safe, efficient, and customer‑oriented service.

• Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and its components.
• Survey, repair, and troubleshoot overall system health and performance.
• Proactively report on system specifications, operations, inventory needs, and site performance.
• Explain site health information and provide technical insight on system repairs to client management.
• Assist in testing new‑generation AGS components and provide reliability and suitability reports to management.
• Assist with the install and commission of AGS equipment on site.
• Accurately and efficiently process automated and manual gate transactions as needed, entering data into an office computer or handheld device for each unit as it enters or exits the intermodal terminal.
• Manage inventory.
• Maintain a client work environment in REMPREX vehicles, Driver’s Assistance Building and server room.

• High School diploma or equivalent.
• Valid Driver’s License with a clean motor vehicle record (MVR).
• Demonstrated attention to detail.
• An interest in and commitment to continual growth.
• Strong interpersonal skills and a commitment to unwavering professionalism.
• Ability to quickly analyze and solve problems in a high‑pressure environment with the ability to implement procedural modifications with minimal supervision.
• Working knowledge of Microsoft Office applications. Basic technical orientation with computers, printers and multi‑line telephonic equipment. Mechanical aptitude with basic knowledge of networking hardware and software.
• Ability to multi‑task, demonstrate flexibility and persevere in an environment that with rapidly changing customer requests and requirements, seasonal variances in workload and industry needs and requirements. Must be able to adapt to extended or adjusted hours as needed in a 24/7/365 operation.

• Previous experience in the intermodal industry.

The position is 100% on site at our terminal: 5070

E. Shelby Drive, Memphis TN 38118.

• Comprehensive Medical, Dental, Vision & Prescription Drug Coverage.
• Flexible Spending Accounts.
• 401(k).
• Vacation, Sick & Paid Holidays.
• Leaves of Absence.
• Employee Assistance Program.
• Employer‑Paid Life & AD&D Insurance.
• Employer‑Paid Short & Long‑Term Disability.
• Voluntary Accident, Hospital Indemnity, Critical Illness and Life Insurance.
• Tuition Reimbursement.
• Employee Referral Program.
• Opportunities to Learn & Grow Your Career.
• A Diverse & Inclusive Company Culture that offers genuine teamwork.

REMPREX is a proud equal opportunity employer. We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics. Additionally, REMPREX considers qualified applicants with criminal histories, consistent with applicable law.

REMPREX participates in eVerify where required by law. A background check and drug screen may be required for safety‑sensitive roles. Reasonable accommodation will be provided to individuals with disabilities. English proficiency is a requirement for all roles unless stated otherwise.