Field Service Engineer - MR, CT - Northeast TN

Overview

As the Field Service Engineer 2, you will perform preventative maintenance, installations, troubleshooting, and repairs on our medical equipment for CT, MR, and other modalities within hospitals or healthcare systems in Northeast Tennessee.

This remote role requires onsite work at customer locations in the Tri‑Cities/Northeast Tennessee area, with occasional work from a home office.

Location:

Johnson City, TN area (remote with onsite visits)
Relocation available:
Yes

• Perform timely and accurate preventive maintenance of medical equipment to ensure optimal delivery of healthcare services.
• Execute troubleshooting, service repairs, and installations of moderate complexity.
• Lead communications with customers and act as an escalation point for customer‑related concerns, including installations.
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with team members to ensure appropriate solutions for customers.
• Lead installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on‑demand revenue growth.
• Maintain relationships with customers, ensuring timely communication, resolution, and proper follow‑up to drive customer satisfaction.
• Adhere to company policies, procedures, and hospital protocols to meet regulatory and compliance requirements; ensure documentation of all work performed is captured daily, including debriefing, metrics, and parts ordering.
• Partner with customers and/or the sales team to recommend value‑added services that improve business efficiency.
• Utilize the GEHC escalation process as needed, working closely with regional and national support to define and implement corrective action plans.

• Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment.
• Or high school diploma/GED and 6 years of relevant experience.
• Technical capabilities in CT and MR modalities, including troubleshooting, repair, and installation.
• Valid driver’s license.
• Experience with web applications and Microsoft Office suite.
• Legal authorization to work in the U.S. (no visa sponsorship).
• Availability for after‑hours and/or rotating on‑call schedule, including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.
• Compliance with GEHC’s background check, drug testing, and customer access policies.

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch, squat, kneel, or crawl, sit and stand for long periods.
• Ability to reach at, above, and below shoulder level; flex or extend neck; maintain good hand and finger dexterity.
• Availability for after‑hours and/or rotating on‑call schedule, including weekends.
• Valid driver’s license.

Salary range: $74,160.00–$ annually (U.S. based positions only). Potential performance‑based incentive compensation may include cash bonuses and/or long‑term incentives.

Comprehensive benefits package includes medical, dental, vision, paid time off, a 401(k) plan with company contribution, life, disability, and accident insurance, and tuition reimbursement.

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. GE Health Care will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon successful completion of a drug screen (as applicable).

Vaccination policies may vary by customer.

July 01, 2026