Supervisor - Field Operations

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Ting Internet is a leading fiber Internet provider in the United States, delivering future‑proof internet in over a dozen Ting Towns across the country.

As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people‑first philosophy rooted in respect, trust, and flexibility, and the majority of our roles are remote‑first, meaning you can work from anywhere you can connect to the internet.

Location:

Memphis, TN

Base salary: $65,300 – $75,000

The Supervisor – Field Operations will lead, train, and mentor a team of technicians who perform the installs and drops required for activation of customers, while maintaining a high standard of customer satisfaction.

• Manage and be accountable to predetermined metrics
• Mentor a team performing local customer drops
• Ensure availability of install and drop crew is accounted for in workforce management
• Liaison with other field teams to report drops ready for installation as scheduled
• Assist in scheduling the install and drop crew with workforce management
• Drive accountability within the drop crew to ensure timely and cost‑effective work is performed
• Ensure all work orders are completed
• Provide quick response, communication, and resolution of utilities cut in error
• Inspect and approve vendor invoices related to locate and drop charges
• Participate in developing and refining MSAs with vendor partners
• Work with inventory management to ensure the proper inventory levels are on hand or ordered per forecasted production

• Broad knowledge of network – fiber networks preferred. If you don’t have fiber network experience, this would be a great opportunity to learn!
• Management of installation and/or customer‑facing crews
• Ability to establish and maintain effective reporting and metrics
• Excellent problem‑solving and decision‑making ability
• Customer‑service best practices
• Expectation and performance management
• Create effective solutions to advance vendor relationships to partnerships
• Observant with strong attention to detail
• Effective verbal and written communication skills
• Strong integrity with an objective logical approach
• 3+ years supervising team members and construction vendors connecting and activating internet customers
• Stellar management of customer‑facing team members
• Strong knowledge of FTTx installation and OSP practices
• Proficient computer skills
• Strong entrepreneurial spirit
• Prior experience working with and managing vendors
• Some travel requirements (up to 10%)

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and we celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E‑verify program for all U.S. employees.