Sr. Field Service Technician, Night Shift at Rivian

About Rivian:
Rivian is on a mission to keep the world adventurous forever. We build emissions‑free electric adventure vehicles and seek curious, courageous souls to help us make that possible.

This position is a hands‑on Field Service Technician who will support Rivian vehicle repairs. The role is collaborative and team‑oriented, working in a dynamic, fast‑paced environment that may involve operating remotely or traveling to production plants and other customer locations to provide vehicle support as business needs demand.

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to ensure the quality of repairs.
• Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
• Identify areas of improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Ensure that all work and technical notes are properly documented for internal and external use.
• Work collaboratively with a team spirit and maintain high‑quality work with minimal supervision.
• Communicate with a high level of professionalism in customer‑facing situations.
• Stay current with technical skills and complete required training.
• Maintain regular interaction with customers, their families, third‑party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

• High School Diploma, GED, or other recognized high school equivalency credential preferred.
• Proficient in using hand tools and power tools.
• Must be at least 21 years old.
• Must possess a valid driver’s license and maintain a clean driving record with no driving‑related suspensions or revocations within a 3‑5 year period.
• Ability to drive a non‑commercial truck and trailer preferred.
• Must be available for a 40‑hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
• Proficient with laptops or computers in Windows or Mac environments.
• Strong organizational skills, attention to detail, and an eagerness to learn.
• Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry; physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
• Ability to read and speak fluent English.
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
• Hands‑on work experience in an automotive shop highly preferred; recent automotive graduates are encouraged to apply.
• Background in electric vehicle or hybrid repair considered a plus.
• Experience with parts departments, billing, and work order management systems preferred.
• Experience in start‑up environments preferred.

• Low Voltage & Electrical Systems: foundational understanding of basic electricity theory; use of a DVOM for circuit measurements; reading and leveraging electrical schematics; able to diagnose complex automotive electronics, including CAN and LIN networks.
• High Voltage Systems: knowledge of risks and safe procedures for high‑voltage systems; ability to power down and work safely with PPE; diagnose complex high‑voltage faults related to charging, isolation, and interlock loop issues.
• Chassis, Brakes & Suspension: proficiency in tire mounting and balancing, vehicle alignment, and brake component replacement; diagnose mechanical suspension issues; resolve advanced drivability concerns such as NVH.
• Thermal Systems: service of coolant drain‑and‑fill and refrigerant handling with 609 certification; comprehensive understanding of HVAC…