Turnover Specialist II - Residential Cleaning

Job Title:

Turnover Specialist II Reports To:
Property Manager Department:
D14 - Leasing FLSA Status:
Non-Exempt (Hourly w vertime) Position Summary

In conjunction with the Leasing and Maintenance Departments, the Turnover Specialist’s primary responsibility is to take great care and pride in ensuring the public and common areas of the apartment communities are well-maintained, kept neat and tidy and cleaned regularly. The Turnover Specialist also ensures the apartments are deep cleaned, painted and ready for showings to prospective tenants.

• A level II Turnover Specialist performs, through their ability and experience, provide the foundation of our team, in the area of unit turnovers. They are reliable, consistent, and require minimal assistance once they’ve been tasked by their Property Managers. They know what they are doing, and can be counted on to perform to expectations consistently.
• Assist tenants and their guests in a courteous and efficient manner and play a vital role in ensuring overall tenant satisfaction and retention.
• Communicates in a courteous and professional manner with co-workers, management, tenants, vendors, and all outside contacts; works with team members to accomplish tasks including helping others in fulfilling service requests for tenants.
• Working with Level I & III Turnover Specialists, complete service requests that pertain to housekeeping needs for tenants moving-in or out, tidying up the model apartments and cleanliness of public areas.
• Work with Property Managers to organize, prioritize and complete mid-month and end-of-month inspections, paperwork, and turnovers.
• Adheres to established policies related to the Fair Housing Act and tenant confidentiality.
• Operate largely independently in fulfilling the essential functions of the Level I and Level II Turnover Specialist position.
• Demonstrate an eye for detail when performing cleaning and painting tasks that include mopping, sweeping, waxing, wiping, washing, dusting, and vacuuming.
• Accompany tenants on Final Inspection at time of move-out.
• Complete service requests that pertain to housekeeping needs for tenants moving-in or out, tidying up the model apartments and cleanliness of public areas.
• Proactively performs pre-inspections for move-outs in a timely manner noting damage or area(s) that need to be addressed once tenant moves out.
• Maintain cleanliness of the public areas – hallways, stairwells, public laundry, lobby, public restrooms, community room, fitness center, storage rooms, cleaning and maintenance closets and leasing office.
• Maintains cleanliness of the building’s exterior by taking trash to waste bins, picking up litter, shoveling and ensuring walkways and entrances are free of debris and pulling/spraying weeds.
• Work with Maintenance Technicians to perform annual inspections and other tasks as needed.
• Assist Property Manager with showings, leasing office coverage and collecting laundry coins. In addition, participating in hosting tenant appreciation events and other duties and events as needed.

• Level II: 5+ years of residential or commercial cleaning experience.
• High school diploma or GED
• Valid driver’s license and clean driving record
• Prior professional cleaning experience
• Excellent communication and time management skills

• Must be able to sit and stand for long periods of time
• Must be able to lift up to 50lbs

This position requires the ability to work up to 45 hours per week typically during normal business hours Monday – Friday 8:00 AM – 5:00 PM, with occasional hours outside of that range as business necessitates. Incumbent must have good time-management skills, be self-motivated, trustworthy and have the ability to communicate with people on all levels.

The majority of this position will be in apartment units and common areas along with travel between sites. This position has frequent interaction with our Maintenance, Leasing and Groundskeeping Departments along with our tenant base.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.