RV TECH

Job Title:

RV Technician

Location:

Reports To:

Hub Manager Department:

FLSA Status:
Non-exempt Job Code:

Supervises Others:
No

SUMMARY

The RV technician will be responsible for servicing and repairing RVs to manufacturers specifications,

performing pre-delivery inspections, diagnosing and repairing chassis and coach systems. The objective

of this job is to provide customers with a clean, operational motorhome and thus a pleasant rental

introduction to Cruise America.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

* Maintain a neat and organized work area with sufficient supplies.

* Provide vehicle familiarization tour and answer customer questions.

* Move vehicles to local locations as necessary.

* Provide troubleshooting skills for complex problems.

* Repair chassis components.

* Repair coach components.

* Perform light body repairs.

* Refurbish vehicles retired from the rental fleet.

* Perform electrical repairs to coach and chassis systems.

* Perform maintenance on generators.

* Write estimates for vehicle damage.

* Coordinate third party outsourcing.

* Assist manager in planning vehicle needs and daily accounting.

* Provide advanced diagnostic and repair skills for all coach and chassis components.

* Clean and detail vehicle interior and exterior when needed.

* Dump waste from vehicles as needed.

* Add propane to vehicles as needed.

* Perform other duties as assigned.

COMPETENCIES

* To perform the job successfully, an individual should demonstrate the following competencies:

* Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve

* performance; shares expertise with others.

* Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current

* developments; requires minimal supervision.

* Customer Service - Manages difficult or emotional customer situations; responds promptly to

* customer needs; solicits customer feedback to improve service; responds to requests for service

* and assistance; meets commitments.

* Communications Is able to communicate orally with co-workers and supervisor in English; is

* able to relay information effectively.

* Teamwork Is able to work well with others to complete tasks.

* Active Listening Gives full attention to what other people are saying.

* Repairing Repairing machines or systems using the needed tools.

* Troubleshooting Determining the cause of operating errors and deciding what to do about it.

RV Technician

Job Description

2

September 12, 2016

* Equipment Maintenance Performing routine maintenance on equipment and determining

* when and what kind of maintenance is needed.

* Equipment Selection Determining the kind of tools and equipment needed to do a job.

* Quality Management - Demonstrates accuracy and thoroughness.

* Ethics - Works with integrity and principles; upholds organizational values.

* Adaptability - Able to deal with frequent change, delays, or unexpected events.

* Dependability - Commits to long hours of work when necessary to reach goals. This may include

* nights and weekends.

* Professional appearance - displays good personal grooming and adherence to company

* protocol

QUALIFICATIONS

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

* The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

* High School Diploma or equivalent diploma; prior work related experience is required.

Physical Demands

* While performing the duties of this Job, the employee is regularly required to stand, climb, stoop, kneel,

* walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must

* occasionally lift and/or move up to 50 pounds; and regularly lift and/or move up to 35 pounds. Specific

* vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Work Environment

* The working conditions are normal for an automotive service environment. Employee is regularly

* working near moving mechanical parts.