Service Maintenance Manager

Service Maintenance Manager

Location:

Miami, FL

The Service Maintenance Manager oversees a staff of maintenance technicians, groundskeepers, housekeepers, and other onsite personnel. They implement training, preventive maintenance, schedules, manage work orders, vendor contracts, and ensure compliance with policies, laws and safety regulations.

• Plan and direct the activities of the service team; partner with the property manager regarding the employment cycle—interviewing, training, developing, mentoring, leading, coaching and managing a high‑performing, cohesive team to maximize engagement and minimize turnover; ensure adequate staffing.
• Maintain and manage vendor relationships; handle maintenance contracts, vendor bids and evaluations.
• Ensure service requests are assigned to the appropriate team member and completed professionally and accurately; schedule appropriate vendors if necessary; sign off on completed service requests; elevate issues to the property manager if unresolved within a stipulated time.
• Oversee community appearance and cleanliness in daily operations; complete daily premises inspections; coordinate with vendors to ensure assets are properly maintained.
• Update, execute and document the preventive maintenance schedule regularly and advise the community manager of status.
• Ensure apartments are ready for occupancy by overseeing and scheduling all aspects of the make‑ready process in accordance with leasing needs—including move‑out/move‑in inspections, electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning/replacement, painting, equipment maintenance, preventive maintenance and cleaning.
• Maintain life‑safety equipment—including fire pumps, sprinklers, emergency generators, fire panels, smoke detectors, CO detectors, etc.—and test as required.
• Document and maintain accurate and detailed maintenance records (equipment replacement and repairs, appliance, carpet and vinyl replacements, apartment painting, refrigerator coil cleaning, carbon‑monoxide checks).
• Identify capital improvements and report to the community manager.
• Assist the community manager in preparing the property's budget for normal maintenance operations; recommend upgrades and capital improvements; monitor the budget and plan purchases and contracted services in accordance with approved budgetary guidelines.
• Ensure daily pool/spa inspections (in season, if applicable); maintain proper water chemistry, cleanliness, and perform required repairs or improvements.
• Adhere to all local, state and federal laws, including Fair Housing, safety procedures and OSHA requirements.
• Perform other projects and tasks as assigned.
• On‑site presence required.

• High school diploma or equivalent.
• EPA Universal CFC certification required.
• Certificate for Apartment Maintenance Technician (CAMT) preferred.
• Certified Pool Operator certificate may be required.
• Minimum of five (5) years of plumbing, electrical, mechanical, drywall repairs, carpentry, and/or pool/spa maintenance experience.
• Minimum of two (2) years' service and supervisory experience or equivalent.
• Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles.
• Proficiency in property management software (Yardi, Real Page) or similar.
• Excellent customer‑service skills while maintaining the highest standards of professionalism.
• Possession of a valid driver's license to operate a company vehicle may be required.
• This position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental and vision care.
• Paid parental leave at 100% of salary.
• Paid time‑off and company holidays.
• Early access to earned wages through Daily Pay.

On‑site – Miami, FL

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.