Passenger Service Supervisor

Overview

Description

Job Details

BASIC DESCRIPTION

Previous airline experience as supervisor with the ALTEA checking system is required. Responsible to monitor outstanding customer service in passenger services related activities in a courteous manner, passenger documentation, check in baggage, embarking and disembarking passengers. Passenger assistance. Experience as supervisor with the ALTEA checking system.

• Previous airline experience as supervisor using the ALTEA checking system is required.
• Review the customer airline schedule and assure proper manpower is available for the operation; personnel on duty sign the hours logs or punch the clock cards.
• Assist the personnel with computerized check-in passengers for international and domestic travel.
• Ensure supplies for the flight are available and request the stocks on time.
• Record disciplinary action when required and document with company policy.
• Designate seat assignments. Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations. Match manifest to onboard count; assist with over bookings or ask for volunteers.
• Assist with various governmental agency requirements and participate in airport meetings.
• Connect and disconnect jetway/stairs as necessary. Maintain liaison with airlines, customer representatives and ground handlers.
• Announce arrivals and departures as necessary. Maintain current knowledge of all flight times during shift. Provide information to customers.
• Assist with baggage tagging and claim reports.
• Produce reports and assignments required by the Account Manager.
• Control overtime and ensure it is reduced to the lowest possible.
• Approve additional hours for personnel when a flight is delayed during working hours.
• Ensure and follow all training records for new hires and recurrent, as well as uniforms and other employee needs coordinated with human resources.
• Follow any other assignment from a superior.

The Company is an equal opportunity employer, where employment is based upon personal capabilities and qualifications, in compliance with all applicable federal, state, and local fair employment practices laws. The Company strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, status as a victim of domestic violence status, actual or perceived physical or mental disability or any other protected characteristic as established by applicable law.