Product Support Technician in Three Rivers, Michigan

Job Title

Product Support Technician

The Product Support Technicians at Armstrong International provide technical expertise for the installation, maintenance, and troubleshooting of industrial hot water systems. This role requires strong mechanical, electrical, and/or HVAC skills to ensure safety, efficiency, and compliance.

• Act as a technical liaison between Armstrong, customers, representatives, and internal teams.
• Advise on product selection, application, and system integration.
• Conduct product training for customers and representatives onsite or at Armstrong facilities.
• Provide timely, accurate technical support and collaborate with customers to develop customized solutions.
• Perform routine inspections, maintenance, and repairs on gas-fired equipment, including burners, heaters, and associated control systems, to ensure optimal performance and compliance with safety regulations.
• Lead or assist in the installation, start-up, and commissioning of new gas-fired units and control systems, ensuring all components are correctly integrated and operational.

• High level of customer service and relational skills.
• Ability to be on telephone and work with customers and/or representative on product support questions and issues.
• High level of e-mail and technical documenting skills.
• Ability to handle a widely varying level of calls received and general requests.
• Technical background in electrical, mechanical, and/or HVAC areas.
• Working knowledge of Programmable Logic Controller (PLC), preferably Allen Bradley.
• Ability to handle multiple requests and tasks at once.
• Thorough follow up and documentation skills required.
• Mechanical aptitude and knowledge.
• Ability to work in a team environment and follow direction and procedure.

High School or equivalent

5 years

• Health/Prescription Coverage
• FSA or HSA
• Dental
• Vision
• Life Insurance
• Company-match 401(k) Plan
• Vacation/Sick/Paid Holidays
• * All benefits start on date of hire

Details about the physical requirements of the job.