Experienced Utility, Truck & Crane Service Technician; Shop and Field Service

Primary Job Responsibilities

• Conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
• Maintain a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
• Attend and successfully complete required technician training classes.
• Diagnose and perform designated repairs on customer or company owned equipment including mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Work in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standard.
• Research repair needs and order parts as needed. Complete required documentation utilizing appropriate software, documenting repairs performed on equipment and accounting for repair times.
• Approach work in a positive manner and maintain conduct supportive of the work team. Contribute to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Assist with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, housekeeping, and performing other general maintenance duties.
• Perform other duties as assigned.

• Safety – fully supports, encourages and follows safe work behavior, considering safety of paramount importance in the workplace.
• Job Specific Skills – demonstrates the required depth and mastery of knowledge and skill associated with the job, applying the knowledge to resolve job related challenges.
• Communication – uses active listening skills, conveys information clearly, verifies effective communication, and keeps others informed about developments, progress, problems, and plans.
• Takes Initiative – takes appropriate action to resolve issues without direction, seeks others’ perspectives, makes timely decisions, and asserts necessary facilitation of change.
• Results Oriented – has a strong sense of urgency and commitment to achieve desired results, remains focused, identifies efficient methods, and adjusts schedules as needed.
• Confidence and Drive – confident in own ideas, adopts a “can‑do” attitude, and drives tasks through to completion.
• Adaptability – adapts to changing business needs, recovers quickly from setbacks, and seeks alternative ways to reach goals.
• Credibility – demonstrates reliability, honesty, and responsibility for quality and timeliness of work.
• Personal Development – takes responsibility for learning and development, seeks and embraces growth opportunities.

• High School diploma or GED.
• 1–5 years of experience.

• Completed all required training curriculum to be designated a Tech III.
• Able to comprehend written material and communicate orally and in writing with employees and customers.

• Proficient in the use of a computer, Microsoft Office products and relevant dealer software programs.

Job requirements frequently change requiring re‑training once or more per year.

• Requires problem solving ability and some creativity to generate solutions within established boundaries.
• Job is regularly monitored for outcomes but assignments allow discretion in decision making and setting priorities.

• Stress Load – occasional exposure (