Maintenance Supervisor

Job Title

Maintenance Supervisor

You are invited to be a part of a team that cares for people and places.

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness: Generous time‑off plan including 10 paid holidays, a community service day and your birthday.
• Perks and more: Mentoring, professional development, discounts, tuition reimbursement, a robust recognition program.

• Lead the maintenance team in achieving daily maintenance tasks (service requests, unit make‑ready standards).
• Review and track progress of service requests and identify chronic maintenance issues.
• Respond to maintenance‑related issues promptly as outlined in company policies.
• Perform repairs to electrical, plumbing, appliances, flooring, carpentry, HVAC and grounds areas, and other state‑required tasks.
• Conduct general carpentry duties such as wallboard repair, counter top and cabinet replacement, finish carpentry, window and glass repair, door/lock repair, and ceramic tile repair.
• Carry out preventive maintenance such as siding, painting, lighting, sprinkler, pool, golf‑cart, elevator and more.
• Maintain work‑order system accuracy and verify all orders are completed to company standards and resident satisfaction.
• Inspect the property daily for safety and cleanliness, identifying issues requiring repair or replacement.
• Assist with management of emergencies (snow, fire, flood, etc.) and participate in on‑call rotation.
• Communicate with the property manager about all maintenance issues.
• Promote safety and risk management in accordance with local, state, federal and company regulations.
• Monitor response times for emergency and after‑hours assignments and address issues as needed.
• Promote customer satisfaction through cleanliness and curb appeal, interacting courteously with residents.
• Build a positive, collaborative relationship with residents, other properties and agencies.
• Conduct pre‑move‑in and post‑move‑out inspections and ensure timely unit turns.
• Act as a mentor to the maintenance team.
• Maintain a professional appearance and promote the same for the team.
• Administer the company risk‑management program.
• Execute special projects as assigned.
• Solicit suppliers and contractors; ensure their compliance with company policy.
• Work with the property manager to maintain compliance across all policies.
• Walk the property weekly with leadership for collaboration on challenges.
• Ensure maintenance costs remain within the property budget and provide input on future budgets.
• Perform additional duties as assigned.

• High school diploma or equivalent.
• At least three years of experience in property management or a related field.
• General maintenance and carpentry skills.

• Valid driver’s license, clean driving record, and current auto insurance.
• Reading, writing and speaking English.
• Use of office equipment (telephone, fax, printer, copier, key‑track system).
• Excellent customer service and interpersonal skills.
• Strong organizational and time‑management skills.
• Ability to multi‑task.
• Basic mathematics proficiency.
• Ability to calm angry or difficult situations.
• Maintain confidentiality.
• Professional appearance and compliance with uniform policy.
• Compliance with all safety requirements.
• Complete the required Fair Housing, Diversity and Inclusion Training within 30 days.

• Put people and partnerships first.
• Empower associates.
• Focus on solutions.
• Champion ideas that accelerate success.
• Deliver proof over promises.