Maintenance Supervisor

Job Description

Maintenance Technician

Department: Operations

Status: Full-Time, Non-Exempt

Reports To: Chief Engineer / General Manager

Subordinates: None

The Maintenance Technician is responsible for performing ongoing hotel maintenance and completing repairs to ensure a safe, functional, and well‑maintained environment for guests and associates. This role includes maintaining machinery, plumbing, HVAC, and electrical systems; conducting routine inspections; and coordinating major repairs as needed.

• Perform routine and preventive maintenance in guest rooms, public areas, and back‑of‑house spaces to ensure safe and operational conditions.
• Respond promptly to maintenance requests from guests and associates, prioritizing based on urgency and operational impact.
• Inspect, troubleshoot, and repair building systems, including HVAC, plumbing, electrical, lighting, and appliances.
• Complete assigned work orders accurately and within established time frames using the property’s tracking system.
• Conduct regular property walks to identify safety hazards, maintenance needs, and compliance concerns.
• Maintain pools, spas, and related equipment in accordance with health department regulations, where applicable.
• Ensure proper use, storage, and inventory of tools, equipment, and maintenance supplies.
• Support room readiness by completing maintenance inspections prior to guest arrival.
• Perform minor carpentry, painting, drywall repair, and general facility upkeep.
• Adhere to all OSHA standards and company safety policies, including proper use of personal protective equipment (PPE).
• Participate in emergency response procedures, including fire alarms, water leaks, and power outages.
• Coordinate with external vendors and contractors for specialized repairs and services.
• Maintain organized maintenance areas in compliance with safety and cleanliness standards.
• Communicate effectively with housekeeping, front desk, and leadership regarding maintenance priorities and status updates.

• Ability to stand and walk for extended periods (up to 8 hours per shift).
• Ability to use hands and fingers to handle, feel, and operate tools and equipment.
• Ability to bend, reach, stoop, kneel, and crouch to perform maintenance tasks.
• Ability to exert up to 25 pounds of force occasionally and up to 10 pounds frequently to lift, carry, push, pull, or move objects.
• Ability to work indoors and outdoors in varying environmental conditions.

• Ability to communicate effectively in English, both verbally and in writing.
• Ability to read, write, and interpret instructions, safety procedures, and work orders.
• Ability to clearly convey information and respond to questions from guests, associates, and leadership.

• Ability to assess situations and determine appropriate courses of action quickly and accurately.
• Ability to identify, troubleshoot, and resolve routine maintenance and operational issues.
• Ability to prioritize tasks and manage time effectively in a fast‑paced environment.

• Ability to work effectively in stressful or high‑pressure situations.
• Ability to respond to guest concerns with professionalism and a solutions‑oriented approach, regardless of origin.
• Ability to anticipate, prevent, identify, and resolve workplace issues.
• Ability to work independently with minimal supervision and collaboratively as part of a team.

Disclaimer This job description is a general representation of the duties and responsibilities commonly associated with this position and is not intended to be an exhaustive list of all tasks performed.