Senior Building Automation Service Specialist

Overview

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this by empowering customers by combining the real and digital worlds. Our Smart Buildings aim to create efficient, safe, adaptable, and responsible environments to improve people’s lives. Transform the everyday with us!

Our Service Specialists perform assigned tasks on automation systems, including service agreement maintenance, projects, and on-call (time and material) service. They respond to emergency service calls as directed during regular hours and after hours as needed. As the face of Siemens, their expertise and regular interaction with customers help save energy and money and support a more sustainable future for our environment.

As a Service Specialist, you will:

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards; may coordinate with contractors on job sites; maintain tools and test equipment
• Support after hours during on-call rotation; respond to service calls (emergency and on-site) as assigned; perform repairs as directed on all automation system types
• Responsible for completing service ticket documentation per policy; follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreements; perform system checkout and startup on projects
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs; perform other duties as assigned
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues
• Work overtime as needed (compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational on-call and/or minimal overnight travel
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines

You will make an impact with these qualifications:

• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
• 1+ years of experience servicing electronic control or HVAC equipment
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be 18 years of age and possess a valid driver’s license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• High school diploma or state-recognized GED
• Specialized skill training/certification
• 3+ years of experience performing preventive maintenance and diagnostics of automation systems
• Demonstrated experience with Tridium
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background
• Demonstrated on-the-job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking; engineering concepts, programming, job start-up and checkout, and troubleshooting

Ready to create your own journey? Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.