Service Technician

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 2 Multifamily Communities
Academy on 4th & Day Heights Meadows (Newport, KY) - 274 Units

Brief Description

B I R G E & H E L DInvesting in Communities to Transform Lives.

Position Overview

The Service Manager will oversee the day-to-day maintenance of an asset assigned. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on-site maintenance teams, optimizing preventative maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands-on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions-driven mindset.

The Service Manager reports to the Operations Manager.

Key Responsibilities

• Maintenance Leadership and Team Support
• Provide hands-on leadership and direction to on-site maintenance teams across B&H properties to ensure consistent, high-quality service.
• Train, mentor, and support the development of maintenance team members. Participate in hiring, onboarding, coaching, and performance reviews.
• Foster a culture of safety, accountability, and high performance throughout the maintenance team.

• Preventive Maintenance and Asset Management
• Develop and implement preventive maintenance programs to minimize equipment failures and extend asset life.
• Conduct regular inspections and audits to assess property conditions and identify areas needing attention.
• Confirm accurate replacement of capital items, ensuring proper repair-vs-replacement decisions are made.
• Ensure completion of work orders within 48 hours (excluding emergencies) and unit turns within five (5) working days, unless otherwise directed by the Operations Manager.
• Perform on-site work when necessary to support property functionality and appearance.

• Project and Capital Improvement Coordination
• Collaborate with Operations Managers to schedule and execute capital improvement and renovation projects.
• Schedule vendor work as needed, ensuring timely execution and quality results.

• Regulatory Compliance and Safety
• Ensure all maintenance operations comply with OSHA regulations and local, state, and federal requirements.
• Promote safe working practices and adherence to company policies at all times.

• Vendor and Contractor Management
• Manage vendor relationships and oversee third-party contractors for services such as HVAC, plumbing, landscaping, and general maintenance.
• Monitor vendor performance to ensure cost-effectiveness and quality standards.

• Inventory and Procurement Oversight
• Maintain inventory control of tools, equipment, and maintenance supplies.
• Oversee procurement processes to ensure timely and budget-conscious purchasing across sites.

• Emergency Response and On-Call Coverage
• Respond to emergency maintenance issues and provide after-hours support when necessary.
• Ensure all maintenance staff are available to participate in the on-call rotation as needed.

• Grounds and Curb Appeal
• Maintain property grounds as needed to ensure a clean, safe, and welcoming environment for residents and visitors.
• Support seasonal curb appeal efforts across multiple properties.

• Cross-Property Collaboration
• Oversee the day-to-day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

• Education, Experience, And Skills
• Minimum of three (3) – five (5) years of demonstrated success in apartment maintenance or a related field.
• A minimum of three (3) – five (5) years of experience in HVAC or formal technical training in heating and air conditioning is required.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, required.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Working knowledge of OSHA standards and other environmental safety standards.
• Above average oral communication skills.
• Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Provide your own hand tools including but…