Roadside Assistance Driver - Battery

Company Overview

AAA Northeast is a longstanding organization that continuously innovates to create the best experiences for members. It has been rated a top employer and best place to work across the Northeast year over year, and it is committed to giving back to the community.

Location:

Millbury, MA 01527

Position:
Full Time – 2nd Shift, Technicians/Mechanics (Hourly) Salary: $21.50 – $24.20 per hour.

Shift: Tuesdays – Saturdays, 3:00pm – 11:30pm.

Base pay $21.50–$24.20 per hour. Additional hourly differentials: $2.75 for overnight shift (10pm–6am), $1.75 for evening shift (6–10pm), and $1 for weekend hours. Bonuses and incentives may also apply. Employees may participate in medical, dental, vision, wellness, 401(k) with 6% match, and a wide array of other employee and membership benefits.

• Respond to member requests for service and accept calls/dispatch with estimated time of arrival (ETA).
• Locate and assess the safety of the scene, ensuring member and vehicle safety.
• Greet members and manage their emotional state, calming anger and reassuring fear.
• Communicate battery program details, test vehicles, and recommend battery types.
• Provide diagnostic testing of a variety of disabled vehicle systems including electrical, battery, starting, charging, ignition, and fuel delivery.
• Make a determination of the best course of action; request assistance if uncertain.
• Perform battery testing, maintain terminals, boost or replace batteries as needed, and dispose of hazardous materials properly.
• Provide minor mechanical assistance when trained and equipped.
• Record van activity, invoicing, cash and credit receipts, and inventory on a laptop.
• Maintain the service vehicle and equipment, conduct safety checks, and manage inventory of tools and products.
• Follow temporarily repaired vehicles to ensure member safety or transport members to their destination if towing is required.
• Follow all club policies and procedures and safety procedures.
• Other duties as assigned.

• High School GED required.
• At least 21 years of age.
• Post‑secondary training in automotive mechanics preferred; familiarity with electrical troubleshooting.

• Valid driver's license issued by one state or jurisdiction.
• Minimum one‑year DOT card, required pre‑hire and for current employees.
• Successfully pass a motor vehicle record check during pre‑hire screening and periodically during employment.

Medical, dental, vision, wellness, financial (6% 401(k) match), and a wide array of other employee and membership benefits.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.

We thrive when our team members bring their whole selves to work.