Roadside Assistance Driver - Battery

Job Details

Job Location:

Millbury, MA 01527

Position Type:
Full Time

Salary Range: $21.50 - $24.20 Hourly

Job Shift: 2nd Shift (Sunday-Thursday 3:30pm–12:00am)

Job Category:
Technicians/Mechanics

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Compensation and Benefits

Pay range: $21.50 - $24.20 per hour. Base pay varies by knowledge, skills, shift differentials and experience. Additional $2.75 per hour overnight shift differential (10pm–6am), $1.75 per hour evening shift differential (6pm–10pm), and $1 per hour weekend differential. Employees can earn bonuses and participate in medical, dental, vision, wellness, financial (6% 401k match) and other benefits.

• Respond to member requests for service and accept calls or dispatch with an ETA.
• Locate members, assess the scene safety, and ensure the vehicle is in a safe position before providing service.
• Greet members and manage their emotional state, calm, reassure, or advise as needed.
• Communicate clearly about the battery program, testing importance, benefits, and recommend appropriate battery types.
• Report diagnostic results to members, explain needed repairs, and provide referrals to approved facilities.
• Maintain performance standards in conversion, testing, and installs.
• Provide efficient minor mechanical assistance (if trained) and battery service.
• Perform diagnostic testing on disabled vehicle systems including electrical, battery, starting, charging, ignition, and fuel delivery.
• Determine best course of action, ask for assistance when unsure.
• Conduct battery testing, maintain terminals, boost or replace batteries, install appropriate batteries on‑the‑spot, and follow safety procedures.
• If towing is required, call for tow.
• Maintain AAA high service standards and image.
• Keep the service vehicle and equipment safe and in good condition; conduct safety checks and inventory tools and products.
• Follow temporarily repaired vehicles, ensuring member safety or transport to destination per policies.
• Operate the laptop computer to record van activity, invoicing, cash and credit receipts, and inventory.
• Inspect and maintain the appearance and mechanical condition of the vehicle; restock batteries, test new stock, and dispose of obsolete batteries as hazardous waste.
• Certify to operate a Battery Service Vehicle by attending required training prior and refreshers annually.
• Perform other duties as assigned.

Education:

High School GED required. Must be at least 21 years of age.

Post‑secondary training in automotive mechanics and familiarity with electrical troubleshooting is preferred.

• Active and valid driver’s license issued by only one state or jurisdiction.
• Able to obtain and maintain a minimum of one‑year DOT card pre‑hire and as a current employee.
• Satisfactorily pass a motor vehicle record check during pre‑hire screening and periodically during employment.

We are an equal opportunity employer and do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.