Advanced Cosmetic Enhancement Specialist - Milpitas, CA

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.

Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

As an Advanced Cosmetic Enhancement Specialist, you will be responsible for combining technical expertise with creativity to deliver unparalleled automotive detail solutions according to Rivian’s high standards. This role will require high levels of energy and initiative, independent judgement and cross‑team collaboration. Ability to complete tasks in a compressed timeline is a must.

• Follow and promote Rivian's high standards of safety, cleanliness, and organization in all work areas.
• Perform post‑service detail inspections ensuring optimal quality control.
• Clean vehicle interiors and exteriors in compliance with standard operating procedures and through the use of various chemicals and products.
• Use special‑purpose cleaners and/or clay bars to remove foreign materials that do not respond to normal cleaning procedures, following product manufacturer recommendations.
• Apply compounds, polishes, waxes, and sealants to auto body and wipe or buff surfaces by hand or machine.
• Perform color/wet sand, install ceramic coating, and paint touch‑up/corrections as needed.
• Install, trim, and repair paint protection film.
• Open, document, and close work order lines in Rivian's proprietary system.
• Attend meetings, provide updates, and communicate effectively within the detailing organization and cross‑functional partners.
• Build strong relationships with customers through effective communication and ensuring their needs and expectations are met with exceptional service.
• Track services performed, monitor vehicle charge levels, and overall condition of the vehicle.
• Maintain inventory of materials and supplies.
• Move, park, and deliver vehicles.
• Use proper personal protection equipment when using products in accordance with SDS and EHS.
• Operate all buffers, polishers, steamers, hoses, vacuums, and other equipment in a safe manner.
• Perform detailing tasks in a mobile environment, away from the service center.

• Prior detail or car wash experience – 2 to 4 years recommended.
• Must be 21 years or older and authorized to work in the U.S.
• Valid in‑state driver's license and clean driving record.
• High school diploma or equivalent recommended but not required.
• Certifications or authorized installer credentials recommended but not required.
• Sales or customer service experience recommended but not required.
• Ability to communicate, read, and comprehend the English language for all job related instructions and information.
• Willingness to learn and perform a wide range of allocated tasks.
• Willingness to learn and adapt to new technologies and advancements in the industry.
• Excellent manual dexterity skills and patience to deal with high stress and high volume situations.
• Attention to detail with excellent customer service, communication, and interpersonal skills.
• Must be able to stand or walk for extended hours.
• Must be able to lift and carry at least 50 pounds.
• Driven and self‑motivated individual, with ability to work with little or no supervision.
• Must be able to work flexible hours including nights, weekends, and possible holidays.
• Ability to travel for support as needed – around 25% of the time.

The hourly range for this role is $29.21 to $38.83 per hour for Bay Area California based applicants. The successful candidate may be eligible for an annual performance bonus. We offer a comprehensive package of benefits for full‑time and part‑time employees, their spouse or domestic partner, and children up to age 26, including paid vacation, paid sick leave, and a competitive portfolio of insurance benefits such as life, medical, dental, vision, short‑term disability, and long‑term disability…