Mail Services Specialist

** Senior On-Site Service Specialist*
* $21.28 - $26.95 per hour

** POSITION PROFILE*
* Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives products and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting set ups and light maintenance.

Note:

Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

** Job Duties and Responsibilities*
* + Picking up mail from the Post Office each weekday morning.

+ Receiving and distributing mail to personnel cubicles and designated mail stops.

+ Taking outbound USPS mail to the PO at the end of each business day.

+ Runs high volume/production copy machines and performs binding and finishing work.

+ Ensure convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and inform technicians of specific problems.

+ Perform basic equipment troubleshooting and escalate calls to technicians.

+ Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc)

+ Perform duties of scanning and /or imaging documents.

+ Maintains records for management reports and inventories of supplies needed.

+ Calculates charges for jobs performed and maintains logs and may generate reports.

+ Responds to and coordinates all service calls required by customer.

+ May perform filing duties in conjunction with specific customer requests.

+ Delivers completed jobs to pre-determined customer locations within and outside of the site.

+ Maintains daily meter and service logs.

+ Travel between customers' buildings via walking or company van.

+ Answer customer questions regarding status or feasibility of job requests.

+ Ensures upkeep of convenience copier areas by keeping them neat and well stocked.

+ Perform duties related to the shipping and receiving of materials.

+ May perform meeting room and conference room set ups.

+ May perform building occupant moves within assigned facilities.

+ May perform light maintenance and cleaning duties as assigned.

+ Perform shipping, receiving and dock work in a mailroom type environment.

+ May require periodic overtime on nights and weekends, including off-hour emergency response.

+ Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

+ Uses all copier equipment, calculator, fax machine, postage meter and PC.

+ Performs filing duties, which may include purging and archiving old documents.

+ Understanding of Ricoh Services Portfolio & Technology.

+ Ensure data for Ricoh MOR, SPG and job logs are captured.

+ Performs other duties as assigned.

** Qualifications (Education, Experience, and Certifications)*
* + Requires high school diploma or GED and 1-2 years of related work experience.

+ Mail Room and/or shipping dock experience preferred.

+ Requires valid driver's license and minimum levels of auto insurance coverage per Ricoh.

+ Demonstrate competency in basic computer skills including proficiency in MS Office Suite.

+ Some…