Mail Services Specialist

Senior On-Site Service Specialist

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives products and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting set ups and light maintenance.

Note:

Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Job Duties and Responsibilities:

• Picking up mail from the Post Office each weekday morning.
• Receiving and distributing mail to personnel cubicles and designated mail stops.
• Taking outbound USPS mail to the PO at the end of each business day.
• Runs high volume/production copy machines and performs binding and finishing work.
• Ensure convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and inform technicians of specific problems.
• Perform basic equipment troubleshooting and escalate calls to technicians.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc)
• Perform duties of scanning and /or imaging documents.
• Maintains records for management reports and inventories of supplies needed.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• Travel between customers' buildings via walking or company van.
• Answer customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping them neat and well stocked.
• Perform duties related to the shipping and receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance and cleaning duties as assigned.
• Perform shipping, receiving and dock work in a mailroom type environment.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and PC.
• Performs filing duties, which may include purging and archiving old documents.
• Understanding of Ricoh Services Portfolio & Technology.
• Ensure data for Ricoh MOR, SPG and job logs are captured.
• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications):

• Requires high school diploma or GED and 1-2 years of related work experience.
• Mail Room and/or shipping dock experience preferred.
• Requires valid driver's license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.
• Some related copy job experience is a plus.

Knowledge, Skills, and Abilities:

• Basic electronic/computer knowledge is required.
• USPS mail and shipping dock knowledge preferred.
• Postage Meter knowledge preferred.
• Knowledge of copiers and other related equipment and repair is preferred.
• Requires knowledge and understanding of shipping/receiving procedures including USPS mail.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery.
• Possesses troubleshooting and problem-solving skills.
• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
• Possesses excellent customer relations skills and…