Field Service Technician

• Travel 80%

Description

At PFlow Industries, you won’t just be another employee—you’ll be an employee-owner shaping our future. As a 100% employee-owned, industry-leading manufacturer, every team member has a voice, a stake, and a reason to be proud of the work we do. We’re a growing, multi-year Top Workplace Winner with a strong, family-oriented culture where people support one another and succeed together. If you thrive on variety, enjoy problem-solving, and want to be part of a winning team that truly values its people, this is your opportunity to grow your career and make an impact.

• Travel to customer sites to lead or assist in the installation, start-up, and servicing of our Vertical Reciprocating Conveyor Equipment, ensuring safe, accurate, and timely results
• Provide remote technical support to customers when not on-site, helping troubleshoot, repair, and optimize equipment performance
• Communicate technical details and instructions clearly and professionally to ensure customer confidence and satisfaction
• Prioritize safety in all aspects of service work, both in-house and on-site
• Collaborate with internal teams (Engineering, Sales, Operations) by providing post-project feedback and recommendations for continuous improvement
• Support company procedures to ensure consistent, high-quality service delivery
• Maintain proactive customer follow-up and ongoing relationship management
• Keep work spaces clean, organized, and safe—wherever you are
• Travel up to 80% each week, home each weekend

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate's degree in Electronic, Hydraulic, or Mechanical Technology or related field
• 2+ years of experience with Allen-Bradley Micro Logix
• Minimum 5 years of field service experience, preferably in heavy equipment or material handling
• Must be able to travel domestically and internationally (U.S., Canada, Mexico) up to 80%
• Valid driver’s license and clean driving record
• Strong customer service and communication skills
• Proven ability to troubleshoot electrical, mechanical, and control systems
• Able to read engineering drawings, schematics, and manuals
• Strong time management, independence, and organizational skills
• Self-starter with ability to handle competing priorities and work under pressure

• Frequent standing, walking, climbing, kneeling, stooping, and reaching
• Frequent lifting/moving of 25 lbs.; occasional lifting/moving up to 100 lbs. with assistance
• Vision requirements: close, distance, color, peripheral, depth, and ability to adjust focus
• Use of hands for handling tools and equipment
• Occasional sitting
• Work performed both indoors and outdoors in customer, production, and office environments
• Potential exposure to airborne particles or elevated work areas

• Generous ESOP retirement contribution by the company
• Health Insurance with a $0 deductible option
• 401(k) with company matching
• Dental and Vision Insurance
• Flexible spending account/Health Savings Account
• Paid time off
• STD, LTD and Life Insurance paid for by the company