Account Manager - Janitorial Services

Account Manager - Custodial Services is responsible for the overall administration of the custodial services, aligning with the objectives of maintaining high standards of cleanliness, hygiene, and facility appearance in a cost-effective manner. The Account Manager must ensure the highest level of professionalism, meet the clients' needs, and commit to the goal of 100% cleanliness and orderliness across the facility. The Manager will develop and oversee the implementation of a preventive maintenance function, manage custodial inspection and monitoring programs, define and enact best custodial practices, and consistently evaluate and improve current cleaning, maintenance, and operation methods.

• Oversee the operation and maintenance of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals; ensure smooth execution of all custodial operations.
• Ensure the availability of an adequate inventory of supplies required for the operation of the facility.
• Direct and monitor activities of custodial contractors working within the facility, ensuring that they work in line with the organization's standards and objectives.
• Maintain comprehensive and up-to-date documentation related to custodial operations for the facility.
• Supervise and manage a team of custodial staff, including hiring, training, and development.
• Develop and implement QA/QC processes in line with best custodial practices and regulations.
• Oversee infrastructure assessments to ensure optimal cleanliness and hygiene.
• Display exemplary leadership behaviors and uphold the highest safety, quality, and service standards.
• Deliver and model UG2's commitment to excellent customer service.
• Develop and implement custodial programs that align with client and customer demands and specifications.

• Engage with leaders and stakeholders.
• Engage with customers, visitors and clients.
• Collaborate with other employees.

• Bachelor's degree or an equivalent level of professional education in Facility Management, Business Administration or related field.
• Minimum of 5-10 years of related experience in custodial management and/or training; or equivalent combination of education and experience.
• Strong knowledge of floor care.
• Proven leadership skills with the ability to engage and motivate a large team.
• Demonstrates high attention to detail and the ability to identify and resolve problems in a timely manner.
• Excellent communication skills to interact with all levels of management, staff, clients, and customers.
• Responds promptly to customer needs; meets commitments.
• Adapts well to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.

• Ability to lift up to 50 pounds.
• Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, walking, bending and repetitive movement.