Field Service Technician - North

Position Summary

Primary needs are for individuals located in the North Central part of the United States, including but not limited to Iowa, Illinois, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Wisconsin. Those outside of North Central are welcome to apply as we may have other opportunities in other locations.

• Up to 85%-90% travel
• Extensive time on the road: 2 weeks on the road, 1 weekend home, 2 weeks on the road, 1 weekend home
• Flexibility to make quick adjustments to travel arrangements based on customer or company need
• Travel is mostly domestic, with opportunity for international travel

• Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities.
• Perform these duties following verbal or written instructions given by Tech Support, Service Coordinator or Service Manager, or using information contained in drawings, service documentation, or other user documentation.
• Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observe qualification runs conducted by customer personnel.
• Assure that the machine accuracy and quality are in accordance with specifications.
• Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered. Write complete service reports in accordance with procedures.
• Instruct customer's personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions.
• Notify customer of any unsafe operating practices observed.
• Provide input for the improvement and development of company products.
• Maintain regular and predictable attendance.
• Has ability to work overtime and/or work on "off-shifts" as required by business needs.
• Has ability to work with and interact with other people on a routine basis.
• "On the road" a majority of time visiting customers and/or vendors, both nationally and internationally.
• Physical demands include using hands to finger and handle, reaching with hands and arms, lifting and moving up to 25 pounds, occasionally more than 100 pounds, color vision requirement, and exposure to moving mechanical parts, wet or humid conditions, high places, fumes, electrical shock, vibration, and loud noise.
• ISO 9001 & 14001 awareness and compliance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Associate's degree (A.A.) or equivalent; two to four years related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License; ability to obtain a passport and credit card.
• May have to read and understand international print symbols.

• Ability to use general hand tools.
• Ability to read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Good working knowledge of word processing and spreadsheet generation software, and use of internal service system and communication system.
• A positive attitude, clean and neat appearance, willingness to converse in a positive, interactive way, and commitment to the highest quality of work to serve customers effectively and as a sales tool for the company's products, supporting the company's image of a quality supplier.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.