Service Manager

Inspire

Position Summary:

As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team. This role will work alongside the Community Director to ensure achievement of financial performance and increase asset value.

A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Primary Responsibilities:

Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency

Manage any staff issues promptly; communicate performance evaluations of site staff to Area Director and/or Regional Director Assist with interviewing and recruiting associates; mentor and develop all maintenance and housekeeping associates

Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs

Perform and assign service requests for residents daily and timely

Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable

Perform pre-move out inspections with Community Director, timely

Schedule timely completion of make-readies and service requests with maintenance staff and vendors

Ensure daily grounds maintenance of the property is addressed including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways

Manage and complete property improvements and preventive maintenance scheduled tasks, promptly

Maintain accurate documentation of all replacements and on-site purchases, including product warranty information

Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed

Manage vendor relationships for best pricing, quality and service

Reorder inventory supplies as necessary within the property’s budget parameters

Must take part in the on-call rotation, as scheduled/needed

Must use personal vehicle to respond to service requests and pick up supplies as needed

Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards

Qualifications:

2+ years maintenance experience required

Prior management experience desired

Advanced mechanical aptitude required

Able to lift and carry up to 80 pounds, climb ladders and climb multiple flights of stairs at a time

Able to use appliance dolly, push/pull up to 200 pounds

Able to work outdoors in all weather conditions

Able to be on feet constantly for entire work shift, if applicable

Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems

HVAC, CPO, EPA certification desired

Industry designations, CAMT desired

Complete tasks in a safe and efficient manner

Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis

Able to give professional directions clearly in person, over the phone, email, and text Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
Yardi and Paycom experience preferred;
Willing and able to learn new software programs

Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times

Work effectively and cooperatively in a team environment and/or independently

Ability to work outside of normal scheduled hours as needed

Willing and able to be assigned to other Weidner properties as needed

Working knowledge of English; detail oriented, well organized

Must agree to a criminal background check and sign an agreement for voluntary drug testing

Must have access to personal vehicle and/or reliable transportation, at all time Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work
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