Area Manager Assistant

Area Manager Assistant

This role is located in the Mishawaka, IN area

Enjoy working in a people-oriented environment where you can make an impact every day by helping others succeed? Enjoy working independently and within teams to create excellence on the job?

Then, We have the place for you!

• People-oriented, collaborative, and supportive work environment
• Benefit reimbursement opportunities
• PTO accruing from day one
• Travel stipend and mileage reimbursement
• Per diem
• Company-provided shirts
• Flexible work environment
• And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

As the Area Manager Assistant, you will support the Area Manager in maintaining high-quality cleaning services across customer locations. This position combines hands-on cleaning, quality inspections, supply and laundry delivery, coverage of open jobs, and mentoring of cleaning specialists to ensure customer expectations and company standards are consistently met.

• Inspects the quality of cleaning at various customer locations based on client tier requirements to ensure services consistently meet established standards.
• Follows established schedules to exchange laundry and proactively deliver cleaning supplies to customer locations, helping ensure cleaning specialists have the materials needed to perform their jobs.
• Provides coverage for open cleaning positions and assists in bringing locations back to the required standard when cleaning quality or staffing needs require additional support.
• Coaches and mentors cleaning specialists on their job responsibilities, cleaning expectations, quality standards, and company procedures.
• Delivers and documents verbal warnings when necessary and communicates performance concerns to the Area Manager and Operations Manager; additional disciplinary action beyond verbal warnings is outside the scope of this position.
• Provides limited customer service support by maintaining professional relationships with appropriate customer contacts and addressing routine needs; renewals and changes to scope of work are outside the scope of this position.
• Assists with timekeeping responsibilities, including reviewing time records and helping correct exceptions in eHub to support accurate payroll and employee records.
• Maintains a consistent schedule of customer visits based on customer tier requirements to inspect work, exchange laundry, deliver supplies, and remain visible to customers.
• Keeps the Area Manager and Operations Manager informed of progress, problems, schedule changes, and concerns involving cleaning specialists, customers, and customer contacts.
• Prioritizes responsibilities effectively when emergencies or unexpected staffing and customer needs arise while maintaining quality and meeting established schedules.

• Education: High School Diploma or GED preferred; an equivalent combination of education and experience will be considered.
• Experience: 1–2 years of experience performing foundational tasks in a work environment; proven experience in commercial cleaning supervision, mentoring, or leading others is preferred.
• Certifications: No certifications required.
• Functional
  
  Skills:
  
  Ability to clean and inspect work to established standards; working knowledge of various cleaning methods; strong attention to quality and detail; ability to manage multiple tasks, schedules, and priorities; ability to work independently and within a team; ability to understand cleaning scopes of work, crew sites, and hours budgets.
• Technology
  
  Skills:
  
  Average computer aptitude; ability to use timekeeping and inspection systems; proficient in Microsoft Office applications; experience with Microsoft Teams is preferred.
• Communication
  
  Skills:
  
  Average written and verbal communication skills; ability to communicate effectively with cleaning specialists, customers, and management; ability to train and mentor others.
• Leadership/ Behaviors: Serves as a positive role model; demonstrates a natural ability to mentor others; takes responsibility and ownership for daily work; remains focused on quality; communicates openly and consistently; demonstrates perseverance when handling pressure; is proactive in identifying and resolving problems; works effectively both independently and within a team; demonstrates flexibility when business needs change; commits to the RCS Passion of Helping People Succeed and Core Values of Be Respectful, Take…