Restaurant General Manager

General Manager

About Our Client:
Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top‑tier candidates across the restaurant, hospitality, and food service sectors.

MOTIVATES, COACHES, & DEVELOPS OTHERS

• Encompasses the culture and holds all team members accountable to the company way!
• Proactively hires, completes onboarding, and trains team members in the company way!
• Builds effective teams that apply their diverse skills and perspectives to achieve common goals.
• Sets clear expectations for team members.
• Provides regular and ongoing coaching and direction for others to achieve their career goals.
• Creates and inspires an atmosphere for others to work and excel.
• Provides constructive and transparent communication and coaching with all team members.

HUNGRY & EXUDES SERVICE MINDED EXCELLENCE

• Shows strong sense of urgency and makes guest experience a priority.
• Proactively addresses guest needs to build brand loyalty.
• Ensures optimal food quality for all guests.
• Exemplifies QSC, Food Safety, and restaurant cleanliness and sanitation standards.
• Connects with guests and resolves SMG feedback in a timely manner.
• Coaches guest experience standards and creates an action plan when not meeting expectations.
• Is guest obsessed and goes above and beyond as a team player for guests and peers.

LEADS COURAGEOUSLY, & INFLUENCES OTHERS

• Creates and promotes an inclusive culture and environment.
• Role models two‑way communication and utilizes multiple communication methods.
• Explains concepts clearly for message to be understood; provides examples to illustrate and explain points.
• Uses the company communication processes.
• Consistently and correctly uses progressive conflict resolution to respectfully manage and solve problems.
• Is transparent in communication, addresses issues quickly and decisively.
• Empowers team to make decisions and take care of guest needs.

INTELLECTUAL CURIOSITY

• Completes personal development plan and holds self accountable to it.
• Maintains certified General Manager status.
• Current on all the company modules and trainings; seeks additional educational opportunities.
• Has up‑to‑date Management Food Safety certification.
• Courageous in communicating needs to leader.

MAKES SOUND DECISIONS & IS ACCOUNTABLE

• Follows through on commitments and displays high integrity.
• Continuously monitors self and others' performance indicators and adjusts as necessary.
• Achieves high standards on all measurable goals; top gun, SMG metrics, and financial performance scorecard and creates then executes action plan for items below benchmark.
• Demonstrates clear ability to make ethical decisions based on the needs of the restaurant.
• Handles guest and team member incidents and accidents decisively and with professionalism.

DRIVES FOR RESULTS

• Drives results through financial awareness of P&L and restaurant profitability.
• Holds self and others accountable to sales, profitability, and service goals.
• Executes QSC standards.
• Consistently manages time effectively by prioritizing activities based on impact.
• Creates cadence for communicating results to entire team.
• Uses the systems to drive financial results.
• Uses restaurant data to identify and diagnose problems to develop effective solutions.
• Always maintains the highest level of brand standards.

PROMOTES COLLABORATION, TEAMWORK & ESTABLISHES TRUST

• Team builder, develops strong relationships with all team members.
• Manages without bias.
• Promotes community building and diversity efforts that help team members learn and respect each others' differences.
• Engages team, provides team building and quick problem solving of interpersonal conflict.
• Collaborates with peers and others related to the business.

SMART & FUN

• Provides public recognition for big and small wins on all measurable goals.
• Is innovative and thinks outside the box.
• Builds and encourages recognition culture. Says "thank you".
• Coaches team members privately.
• Seeks ways to bring the company way to neighborhood and communities. You are the face of the concept in the community.
• Understands and responds to team member & guest moods, attitudes & personalities.