Disaster Restoration Project Manager

Title
:
Project Manager
Reports to: Management Team/Area Manager
Status
:
Full-time/Exempt

The Project Manager manages and leads emergency and disaster restoration/recovery services in residential and commercial customer sites. Assists the Management Team/Area Manager in the day-to-day operations, on-site job activities, and supervision of production technicians. Expectation to support revenue growth, control costs, and increase profitability of business operations. Exemplifies excellent customer service on all projects.

• Restoration/Remediation and Cleaning
• Detects the source of any problem and extent of damage to property including moisture content, smoke damage, and/or presence of mold.
• Assesses damage to walls, ceiling, cabinets, other structural damage, carpeting, other flooring, personal belongings, furniture, window coverings, and other property. Determines whether property is salvageable or not.
• Formulates plan for restoration, estimates billable charges, and consults with customer/ insurance representative to secure approval to proceed.
• Duties may include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, light demolition and construction, deodorizing space and contents, treatment of surfaces, carpet cleaning and general cleaning.
• Completes inspection of the sites for progress of work and maintains appropriate documentation.
• Ensures equipment, supplies, and tools are properly handled, maintained, and stored.
• Reports any equipment malfunction.
• Drives a company vehicle in a safe manner.
• Adheres to all safety rules and precautions to ensure employee and customer safety.

• Provides oversight and direction to production workers.
• Manages projects, production crews, and schedules throughout the project.
• Manages large loss jobs which involves out‑of‑town travel and overnight stays for an extended period of time.
• Provides estimates and invoices for restoration/remediation services to customers.
• Assists in the collection process, updating appropriate people on job status and changes.
• Builds professional relationships with adjusters, agents, and customers.
• Effectively communicates with production crews, office staff, management, and owners.
• Treats all employees with respect.
• Punctual to work and project assignments.
• Takes overnight and weekend “on call” shift one week per month and responds to emergencies in a timely manner.
• Represents Service Master by Rice on the job and within the community in a professional manner and appearance.
• Complies with all Service Master by Rice policies and procedures and enforces policies and procedures within assigned territory.
• Meets and exceeds customer expectations and completes projects on time.
• Answers customer questions and addresses concerns.
• Maintains communication and provides project status to customer and the insurance representative throughout the project.
• Escalates unresolved customer issues/problems or property damage to Management Team/ Area Manager for resolution.

• Renews certifications in a timely manner; avoiding lapse in certification.
• Understands the use of cleaning products and equipment required to complete a project.
• Completes technical and safety training as requested to learn new knowledge and skills.
• Implements new technical and safety training in work projects successfully.

• High School degree or equivalent
• Experience in water and fire restoration, mold remediation, and carpet and general cleaning techniques and procedures preferred. Certifications in these areas is a plus.
• People and project management experience.
• Excellent communication and organizational skills.
• Ability to sketch physical space, take measurements, and calculate billable charges.
• Dependable and flexible to meet scheduling needs and to be responsive to emergency/disaster services outside of normal business hours or in other locations.
• Commitment to personal and professional development.
• Valid driver’s license.

• This position is physically demanding. You must be able to perform the following with or without reasonable accommodation. If an accommodation is required at any time, please…