Disaster Restoration Crew Chief

Title
:
Crew Chief
Reports to
:
Project Manager or General Manager
Status
:
Full-time/Non-exempt (paid hourly; eligible for overtime)

Provides emergency and disaster restoration/recovery services in residential and commercial customer sites. The Crew Chief will often specialize in one or more areas of water and/or fire restoration, mold remediation, or carpet cleaning. Provides oversight of projects by managing and giving direction to the on-site crew on procedures and methods to best restore the property, meet customer expectations, profitability objectives for the project, and deadlines.

Accomplishes projects as assigned by Management in a timely manner. Extends excellent customer service on all projects.

• Restoration/Remediation and Cleaning
• Detects the source of any problem and extent of damage to property including moisture content, smoke damage, and/or presence of mold.
• Accesses damage to walls, ceiling, cabinets, other structural damage, carpeting, other flooring, personal belongings, furniture, window coverings, and other property. Determines whether property is salvageable or not.
• Formulates plan for restoration, determines billable charges, and consults with customer to secure approval to proceed.
• Duties may include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, light demolition and construction, deodorizing space and contents, treatment of surfaces, carpet cleaning and general cleaning.
• Properly sets up and removes air movers and/or dehumidifiers and monitors water losses.
• Ensures equipment, supplies, and tools are properly handled, maintained, and stored. Returns all equipment and tools at completion of job.
• Reports any equipment malfunction to their Supervisor.
• Drives a company vehicle in a safe manner.
• Adheres to all safety rules and precautions to ensure employee and customer safety.
• Meets and exceeds customer expectations and completes projects on time.
• Answers customer questions and addresses concerns.
• Maintains communication and provides project status to customer throughout the project.
• Escalates unresolved customer issues/problems or property damage to Management for resolution.

• Manages projects, production crew, and schedule throughout the project.
• Provides estimates for loss and restoration/remediation services.
• Effectively communicates with production crew, management, and owners.
• Treats all employees with respect.
• Processes timecards, Daily Time Logs, and other job related reports accurately and on‑time.
• Punctual to work and project assignments.
• Takes overnight and weekend “on call” shift one week per month and responds to emergencies in timely manner.
• Represents Service Master by Rice on the job and within the community in a professional manner and appearance.
• Complies with all Service Master by Rice policies and procedures.

• Renews certifications in a timely manner; avoiding lapse in certification.
• Understands use of cleaning products and equipment required to complete a project.
• Completes training as requested to learn new knowledge and skills.
• Implements new training in work projects successfully.

• High School diploma or GED required.
• Knowledge in water and fire restoration, mold remediation, and carpet and general cleaning techniques and procedures preferred. Certifications in these areas is a plus.
• People and project management experience.
• Excellent communication and organizational skills.
• Ability to sketch physical space, take measurements, and calculate billable charges.
• Dependable and flexible to meet scheduling needs and to be responsive to emergency/disaster services outside of normal business hours or in other locations.
• Commitment to personal and…