Senior On-Site Service Specialist

Job Description

Senior On-Site Service Specialist
POSITION PROFILE
Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance.

Note:

Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Job Duties and Responsibilities

• Runs high volume/production copy machines and performs binding and finishing work.

• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

• Perform basic equipment troubleshooting and escalate calls to technicians

• Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)

• Performs duties of scanning and /or imaging documents

• May perform Reception services on temporary/occasional basis

• Maintains records for management reports and inventories of supplies needed.

• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

• Calculates charges for jobs performed and maintains logs and may generate reports.

• Responds to and coordinates all service calls required by customer.

• May perform filing duties in conjunction with specific customer requests.

• Delivers completed jobs to pre-determined customer locations within and outside of the site.

• Maintains daily meter and service logs.

• May travel between customer's buildings.

• Answers customer questions regarding status or feasibility of job requests.

• Ensures upkeep of convenience copier areas by keeping neat and well stocked.

• Performs duties related to the shipping of materials.

• Performs duties related to the receiving of materials.

• May perform meeting room and conference room set ups.

• May perform building occupant moves within assigned facilities.

• May perform light maintenance, and cleaning duties as assigned.

• May occasionally perform shipping, receiving and dock work in a mailroom type environment

• May require periodic overtime on nights and weekends, including off-hour emergency response.

• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

• Uses all copier equipment, calculator, fax machine, postage meter and some PC.

• Performs filing duties, which may include
-purging' and archiving old documents.

• Understanding of Ricoh Services Portfolio & Technology

• Ensures data for Ricoh MOR, SPG and job logs are captured

• Performs other duties as assigned.

Qualifications (Education, Experience and Certifications)

• Requires high school diploma or GED and1-2 years of related work experience.

• Some related copy job experience is preferred.

• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

• Demonstrate competency in basic computer skills including proficiency in MS Office Suite
KNOWLEDGE,

Skills And Abilities

• Working knowledge of copier and other related equipment and repair is preferred.

• Requires knowledge and understanding of shipping/receiving procedures.

• Basis electronics knowledge is preferred.

• Possesses ability to work independently and flexibly to complete projects.

• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.

•…