Operations Manager

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Direct and coordinate all maintenance activities for the baggage handling system, including preventative maintenance, repairs, and system upgrades
• Develop and implement maintenance schedules and procedures to minimize system downtime and maximize operational efficiency
• Supervise and mentor a team of conveyor technicians and mechanics
• Monitor system performance metrics and identify areas for improvement
• In conjunction of upper management, coordinate with airport operations, airlines, and other stakeholders regarding maintenance activities and system outages
• Ensure compliance with safety regulations, industry standards, and operational requirements
• Respond to system emergencies and implement contingency plans when necessary
• Analyze maintenance data and prepare comprehensive reports for senior management

• High school diploma
• 5+ years of experience in operations management, preferably in airport operations or complex mechanical systems
• Demonstrated experience managing maintenance teams and contractors
• Strong understanding of automated conveyor systems, PLCs, motors, and control systems
• Excellent problem‑solving skills with the ability to make quick decisions during system failures
• Strong leadership and communication skills to coordinate with diverse stakeholders
• Experience with CMMS (Computerized Maintenance Management Systems)
• Knowledge of relevant safety regulations and industry standards
• Project management experience preferred

• Strong technical aptitude with mechanical and electrical systems
• Exceptional organizational and time management skills
• Ability to work under pressure in a fast‑paced environment
• Excellent verbal and written communication skills
• Analytical thinking and data‑driven decision making
• Proactive approach to system reliability and performance
• Customer‑focused mindset

• Must be available for on‑call rotations and emergency response
• May require working non‑standard hours including nights, weekends, and holidays
• Airport security clearance will be required
• Physical requirements include walking through airport facilities, standing for extended periods, and occasionally working in confined spaces
• Ability to lift up to 50lbs

95,000.00 –  USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On‑site – Boston, MA

This position offers a competitive salary and benefits package commensurate with experience and qualifications.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at  This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

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