Concierge

Overview

Description

Work in the Heart of the Rockies!

Hiring for Full-time Year-Round Position

Working Environment:

Working Ranch & Guest Hospitality

OBJECTIVE:

The Concierge tasked with delivering top-notch service to our esteemed guests. This role involves actively interacting with guests throughout their stay, starting from their pre-arrival experience. This position is responsible for guiding guests to fully explore and enjoy what the Ranch offers and being a readily available point of contact during their stay.

• Greet guests, members, and visitors in the OC. Promotes Ranch to potential guests, provides general information and directions.
• Make reservations for guests at restaurants and for activities.
• Make purchases for guests and posts transactions to accounts.
• Arrange transportation of Limousines or shuttles as requested by guests.
• Maintains maps and brochures pertinent to local area.
• Assists in the coordination of special events, special guest programs, holiday events, promotions, etc.
• Researches, prepares, and maintains the Guest Services Directory.
• Creating and distributing daily/holiday schedules
• Preparing and sending pre-arrival information to upcoming guests.
• Pre-Arrival calls two weeks out.
• Work with reservations team for clarification as needed.
• Itineraries and nightly turndown cards
• Prepare arrival bags, ups room and guest package deliveries
• Recording any pertinent information regarding each guests stay.
• Opera working knowledge, billing, arrival, and departure process
• End of Day processing
• Billing and communication for the Ranch through the OC Daily.

Performs all related duties as assigned

• High School Diploma or GED; or 3-6 months of related experience and/or training
• Previous experience in the guest service industry preferred

• Previous hotel, resort or ranch experience preferred

• Must possess strong communication skills with the ability to interact in a positive manner with guests, members, ownership, and employees.

• Must be able to handle complaints and difficult customers in a polite and professional manner.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees and management.

• Basic skills in use of computers and data processing equipment.

• Experience with MS Word and Excel required. Opera and Micros, Book 4 Time and Ivy experience desired but not necessary

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

• Must possess a valid Driver’s License and be insurable by the company’s auto insurance carrier.