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Job Description & How to Apply Below
Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. They maintain a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break.
When not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
What You’ll Do
In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
Making sure great tasting, high quality food is served
Helping to resolve food quality issues
Supporting food safety which includes ensuring hand washing and glove changes, monitoring time and temperature on the line, secondary shelf lives, and following the Daily Food Safety Checklist and food safety policies and procedures
Resolving customer incidents and ensuring positive customer experiences
Monitoring crew breaks, shift changes, shift meetings, and line schedules
Developing and cross‑training all front‑of‑house crew
Assisting with crew performance reviews
Developing future Service Leaders
Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
Ensuring office equipment remains in working order and ordering supplies as necessary
Ensuring the proper quantity of supplies is available as needed
What You’ll Bring To The Table
Ability to understand and articulate Chipotle’s Food With Integrity philosophy
Knowledge and experience of cash handling policies and procedures
Knowledge of Food Safety and health department matters
Familiarity with office paperwork
Proficiency in the primary language(s) of the work location (speaking, writing, reading)
High school diploma
Restaurant experience
Availability of at least four (4) days per week, including at least two of Friday, Saturday, and/or Sunday, with open availability for any eight‑hour shift on those days
Ability to work a minimum of 32 hours per week
What’s In It For You
Tuition assistance (up to $5,250/year)
Free food (yes, really FREE)
Medical, dental, and vision benefits
Paid time off
Holiday closures (location dependent)
Competitive compensation
Opportunities for advancement (80% of managers started as crew)
PAY TRANSPARENCY
Below is the pay range depending on skill level, experience, and/or education. Compensation offered is also subject to local wage and hour laws.
$20.50–$22.08
This is a continuous job posting and does not necessarily indicate that there is a current vacancy to be filled at the specified location or that this job posting may support hiring needs for upcoming restaurant locations in the local geographic market.
Who We Are
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe.
With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices.
Chipotle Mexican Grill is an equal opportunity employer that values…
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