Wheelchair Agent Supervisor - RDU Airport

Join Guardian Professional Services as a Wheelchair Services Supervisor, leading a team that assists passengers with mobility needs at RDU Airport. This is a hands‑on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations.
Training provided
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• Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service.
• Coordinate shift coverage, scheduling, and daily assignments.
• Oversee airport wheelchair operations during weekends and other assigned shifts.
• Communicate with dispatch, airline personnel, and airport authorities to maintain service quality.
• Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely).
• Review incident reports and ensure all procedures are followed accurately.
• Maintain a professional, positive environment that reflects Guardian’s service standards.

• 5+ years of customer service experience (required).
• 2+ years in a supervisory or lead role (required).
• Airport experience preferred; not required.
• Valid Driver’s License preferred.
• Excellent communication, reliability, and problem‑solving skills.

• Paid training and opportunities for overtime and gratuities.
• Health, vision, Dental, PTO, 401K benefits.
• Career growth path into Operations Management and Senior Supervisor roles.
• Make a meaningful impact daily by helping passengers travel safely and comfortably.
• Required Airport Background & SIDA Badge Fees are reimbursed after 90 days of employment.

Job Type: Full‑time

Pay: $14.00 per hour with earned gratuities and OT opportunities

Expected

Hours:

Minimum 40 hours per week - 10hr shifts daily. 4 days on and 3 days off.

Work Location:

In person – Raleigh–Durham International Airport (Morrisville, NC)

• 401(k)
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Sick Days
• Referral program
• 2-week Vacation (after 1 year employment)