Airline Ramp Duty Manager, RDU

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Full Time Laborer/Ramp Morrisville, NC, US

Salary Range: $65,000.00 To $75,000.00 Annually

This position will need to have open availability.

GENERAL PURPOSE OF JOB:

The work of the Ramp Duty Manager includes directing personnel within assigned functional areas which is Ramp Services; overseeing and advising on staffing requirements; monitoring discipline/corrective action by subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level leadership (Leads) and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.

Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all staff are issued with a relevant company  that they are required to display this identity badge.

Ensure they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Required Skills:

• Abilitytoread,analyze,and interpret
  
  Trego-Dugan Employee Handbook ,generalbusinessperiodicals,professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
• Abilitytoread,analyze,andinterpretgeneralbusinessperiodicals,professional journals,technical procedures,or governmental regulations.
• Abilitytowritereports,business correspondence,andproceduremanuals.
• Abilitytoeffectivelypresentinformationandrespondtoquestionsfromgroupsormanagers,clients,and customers.
• Abilitytodefineproblems,collect data,establish facts,anddrawvalidconclusions.
• Abilitytointerpretavarietyofinstructionsfurnishedinwritten,oral,diagram,orscheduleform.
• Abilitytolift
  70lbs.
• Abilitytooperateequipmentandholdnecessarylicensing(if applicable).
• Abilitytoperformspecificresponsibilitiesrelatedtoyourshift.
• Reportstoworkonaregularandtimelybasis.

REQUIRED EXPERIENCE

Twotofiveyearspreviousmanagement/specialistsupervisoryexperienceinrampserviceduties.

Independent judgment and decision making skills required. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal

computersoftwarehelpful.

Airlinerampservicesexperience.

Collegedegreeorequivalentexperience.

Abilitytoread,write, fluently speak and understand the English language.

ESSENTIALDUTIESAND RESPONSIBILITES:

• Plans,organizes,directs,andparticipatesinthe Ramp/Ground Serviceoperationsforbothcontractedcommercial flights and charter aircraft. Ramp operations include, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, security searches and aircraft power unit hookups.
• Directsandtrainsassigned Ground Operations  Agents.
  
  Training includes newemployeetrainingandon-goingin- service training, including monthly compliance and yearly safety training. Maintains required training records.
• Implement departmental policy asdirectedfor Ramp/Ground Service operations.
  
  Advises the Lead Agents onpolicy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
• Coordinates Ground Operation/Ramp Service activitieswithaircarrierpersonnel,station managers,and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
• Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairsinandaround aircraft.
  
  Ensuresgroundequipment is maintained ingood workingorderat all times.
• Ensures compliance with current Federal Aviation…