Technical Customer Service Representative
Job in
Morton Grove, Cook County, Illinois, 60053, USA
Listed on 2026-06-27
Listing for:
Corps Team
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
Overview
Our client, a water technology provider, is seeking a Technical Customer Service Representative for a 6+ month contract-to-hire opportunity located in Morton Grove, IL. This role is fully onsite.
Core Responsibilities- Receive and accurately process customer orders.
- Verify and edit customer orders for completeness.
- Enter orders in LN, eLogia, and ESP-REP systems.
- Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
- Maintain an accurate customer order database.
- Generate inter-departmental inquiries for product availability and expedite requests.
- Evaluate stock availability against shipping schedules.
- Perform other duties as assigned by the Customer Service Supervisor or Manager.
- 3+ years of customer service experience in a technical product line (B2B preferred).
- Two years of college or technical schooling, or five years in a technical position.
- Proficiency in Microsoft Office
- Experience in an ERP or CRM system, SAP or Salesforce preferred
- Strong customer advocacy skills.
- Technical aptitude and solid math skills.
- Ability to work independently and self-motivate.
- Adaptability to a fast-paced environment.
- Proficiency in a second language is a plus.
- Commitment to teamwork, professionalism, and excellent customer service.
- Ability to manage multiple tasks and prioritize effectively.
- Strong business acumen, organizational skills, time management, and attention to detail.
Pay Rate - $22.00-$24.00/hour
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