Customer Service Representative

Description

The Customer Service Representative (CSR) is responsible for maintaining assigned accounts and delivering exceptional service to both internal and external contacts. The CSR focuses on troubleshooting inquiries related to orders, backorders, ETA’s, and tracking, ensuring complete resolution of every issue.

BRS - Morton Grv 2600, 8338 Austin Ave, Morton Grove, IL 60053, USA (Hybrid opportunity in the Greater Chicago Area).

Salary range $21 – $24 per hour, based on experience and education.

• Investigate customer problems and complaints to successful resolution.
• Handle inquiries from start to finish via phone or email.
• Respond to all client inquiries within the same business day whenever possible, and within 24 business hours in all cases.
• Resolve issues to client satisfaction or appropriately escalate while maintaining composure and a "We Care" posture.
• Provide daily updates to clients on open issues until resolution.
• Enter manual replenishment orders promptly and accurately.
• Expedite orders as required.
• Work effectively within a team to meet business goals.
• Assist clients with e‑commerce inquiries related to proprietary products and ordering schedules.
• Multitask multiple client inquiries while staying within the expected Service Level Agreement.
• Work flexibly between 7:00 am – 7:00 pm (CST), Monday through Friday.

• High School graduate or equivalent with a minimum of 2 years of customer service experience in a call‑center environment.
• Preferred:
  Bachelor’s Degree.
• Computer literate (MS Word, Excel, e‑mail). Experience with AS 400 and Service Now is a plus.
• Problem‑solving ability with strong judgment, decision‑making, and multitasking skills.

• Medical, Dental & Vision benefits effective the first day of the month following 30 days of employment.
• Paid Time Off – vacation, sick leave, holidays & personal time.
• 401(k) with generous company match.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. The employer attracts and retains qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as required by law.