Technical Customer Service Representative
Job in
Morton Grove, Cook County, Illinois, 60053, USA
Listed on 2026-07-31
Listing for:
Axelon Services Corporation
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Technical Customer Service Representative Location:
Morton Grove, IL Pay Rate: $23.26 per hour, W 2 Onsite Only Summary:
- Duration: 6+ Month Contract
- Standard hours: 8a-5p or 7a-4p
- Join the company's America's Commercial Team as a Technical Customer Service Representative. This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments.
- Receive and accurately process customer orders.
- Verify and edit customer orders for completeness.
- Enter orders in LN, eLogia, and ESP-REP systems.
- Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
- Maintain an accurate customer order database.
- Generate inter-departmental inquiries for product availability and expedite requests.
- Evaluate stock availability against shipping schedules.
- Perform other duties as assigned by the Customer Service Supervisor or Manager.
- Minimum 3 years of customer service experience in a technical product line (B2B ) MUST HAVE - MUST BE ON RESUME
- Two years of college or technical schooling, or five years in a technical position.
- Proficiency in Microsoft Office.
- Experience in an ERP or CRM systems, SAP or Salesforce preferred.
- Strong customer advocacy skills.
- Technical aptitude and solid math skills.
- Ability to work independently and self-motivate.
- Adaptability to a fast-paced environment.
- Proficiency in a second language is a plus.
- Commitment to teamwork, professionalism, and excellent customer service.
- Ability to manage multiple tasks and prioritize effectively.
- Strong business acumen, organizational skills, time management, and attention to detail.
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