Customer Experience Business Analyst

Overview

The Business Analyst's primary responsibilities are to apply best practices and established methodologies in support of projects and initiatives that enhance customer experience through data-driven insights. This role emphasizes advanced Power BI programming skills to deliver impactful dashboards, reports, and visual analytics that inform strategic decisions. This position works closely with the Customer Experience Project Managers as well as internal BRS departments (inventory management, sourcing, finance, etc.)

to drive projects and open issues to closure.

• Manage all assigned projects and tasks to completion in conjunction with the designated project timeline (following best practices and established process).
• Manage internal customer communications related to projects and tasks (responsive, positive, polished, drive to closure, etc.).
• Leverage Power BI (including DAX and Power Query) to design, develop, and maintain interactive dashboards and reports that provide actionable insights across business functions.
• Collaborate with Customer Experience Project Managers to support project execution by delivering timely, accurate, and visually compelling data solutions.
• Ensure the integrity and accuracy of data submissions and maintain data pipelines that support ongoing reporting needs.
• Participate in the testing and implementation of new data processes and tools, ensuring alignment with business goals and user requirements.
• Partner with cross-functional teams, including inventory management, sourcing, and finance, to resolve data-related issues and support continuous improvement initiatives.
• Document data models, report logic, and dashboard functionality to support knowledge transfer and scalability.
• Demonstrate a basic knowledge of all facets of the new customer onboarding process and execute appropriate tasks as needed, proactively escalating when necessary.
• Provide guidance and support for activities related to the customer exit process and execute appropriate tasks as needed, proactively escalating when necessary.
• Maintain accuracy in all relevant data submissions.
• Utilize BRS Best Practices including usage of all recommended software and tools per established criteria.

• Bachelor's degree preferred
• Minimum of 5 years of experience related to data analysis and data management and producing independent work products preferred.
• Experience designing and developing interactive dashboards, reports, and visualizations tailored to business needs.
• Familiarity with integrating Power BI with various data sources such as SQL Server, Excel, SharePoint, and cloud platforms a plus.
• High level of Excel proficiency.
• Project management and AS400 experience as well as retail or supply chain industry experience a plus.

Salary Range $65K - $75K annual depending upon education and experience.

• Medical, Dental & Vision Benefits first of the month following 30 days
• Flex Care and Health Care Spending Account
• Life Insurance
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• Parental Leave
• 401K with generous company match
• Tuition Reimbursement program

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico.

With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

This employer is an Equal Opportunity Employer. Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity and a Know Your Rights poster notice from the Department of Labor.