IT​/Operations Assistant

IT/Operations Assistant

Lapmaster International is seeking a motivated and detail-oriented individual to assist with daily business operations and administrative tasks. This is an entry-level, trainable position ideal for someone who is eager to learn, grow, and gain exposure to multiple areas of a business including operations, marketing, IT systems, and logistics. You will work closely to help keep projects organized, support team communication, and ensure tasks are completed efficiently.

• Assist with daily operational tasks across multiple locations
• Help organize and prepare picking tickets and basic documentation
• Support communication between departments (sales, shipping, purchasing, accounting)
• Assist with tracking basic performance metrics and reports

• Assist with updating website content and product information
• Help with email campaigns and marketing materials
• Support social media updates (Linked In, You Tube, etc.)
• Assist in tracking leads and marketing activity
• Help prepare materials for trade shows and events

• Assist with general administrative tasks and organization
• Help manage shared email inboxes and respond to basic inquiries
• Support report creation and data entry
• Assist with documentation, presentations, and internal materials

• Assist with basic IT troubleshooting (computers, printers, phones)
• Help set up and maintain user accounts, devices, and software
• Support internal systems such as ERP (Elliott), CRM (Salesforce), and databases
• Assist with data entry, reporting, and basic system updates
• Help coordinate with external IT vendors for support and projects
• Learn basic networking, system maintenance, and backup processes
• Assist with shipping software systems (UPS, Fed Ex, Starship)
• Support documentation of IT processes and system organization

• Assist with preparing shipments (UPS, Fed Ex, freight)
• Help with labeling, documentation, and tracking shipments
• Support basic warehouse and inventory tasks as needed

• Assist with ordering office and shipping supplies
• Help track inventory of common supplies
• Support general office organization and needs

• Assist with maintaining documentation (SDS, safety records)
• Support basic compliance and organizational processes

• High school diploma or associate degree (Bachelor’s a plus but not required)
• Strong interest in learning IT systems and business operations
• Basic computer skills (Microsoft Office, email, internet)
• Familiarity with computers, software, or troubleshooting is a plus
• Strong attention to detail and organization
• Good communication skills and willingness to learn
• Positive attitude and team-oriented mindset

Lapmaster International, LLC is a leading international precision machine tool builder headquartered in Chicago’s Northwest suburbs near O’Hare Airport. Our diverse team works with a broad variety of industries and technologies. Our technical expertise includes Motion Control, Robotics, Automation, Machine Design, and Application Engineering. Our customers include small, mid-sized and Fortune 100 companies in a variety of industries including Automotive, Aerospace, Semiconductor, Electronics, Bearings, Optics/Electro-optics, Pumps, Valves, Compressors, and Medical Devices.

Our business model is to utilize leading technologies and exceptional engineering talent coupled with outstanding customer service to solve manufacturing and precision machining problems.

Since 1948, industry has relied on Lapmaster to solve the most challenging precision surfacing problems. With over 60 years of experience, Lapmaster has a proven history of successfully developing cost effective processing solutions for virtually any application requiring precision sizing, flatness, parallelism, roundness, straightness, or surface finish. Lapmaster serves the Fine Grinding, Advanced Materials, Precision Optics, Bore Honing and Finishing, Lapping/Polishing and Metallographic markets through an expanding network of sales and services offices located throughout the…