Circulation Desk Assistant; Part-time - Mon, Thurs & Weekend

Position: Circulation Desk Assistant (Part-time - Mon, Thurs & Every Other Weekend)
Do you enjoy a job that has a mix of public interaction and task-oriented work? We are hiring a part-time Desk Assistant with excellent customer service skills and a keen eye for detail to join our Circulation team. In this role, you will assist library users at our checkout desk and handle various workroom activities, such as checking in, sorting, and shelving material – ensuring material is moved smoothly throughout the library and readily available for our patrons to enjoy.

SCHEDULE:

18.5 hours per week on average

Monday & Thursday 3pm to 9pmEvery other weekend:
Saturday 9am to 5pm & Sunday 11am to 5pmSALARY: $16.96 per hour

BENEFITS Paid time offPaid holidays, including a "birthday" holiday

Dental, life, and pet insurance

PURPOSE Under the direct supervision of the designated supervisor (Circulation Department Head, Circulation Assistant Department Head, or Circulation Supervisor), the Circulation Desk Assistant is responsible for staffing the public desk, performing tasks related to the handling of library materials and other various clerical duties. This position is expected to handle all aspects of patron services related to the department within a team atmosphere.

SUMMARY OF DUTIES:

This position comprises of the following essential duties:

Materials Handling (approx. 50%)Public Service (approx. 35%)Other non-essential job duties may include special projects and other departmental tasks.

JOB RESPONSIBILITIESMaterials Handling Checks in, sorts, arranges, print and non-print materials to make ready for reshelving, including loading and arranging carts

Inspects and cleans materials

Shelves books and other materials in appropriate places

Maintains shelves by straightening, shifting and organizing materials as assigned

Reads shelves to ensure correct order of materials

Retrieves materials used by patrons in the Library and keeps a tally of total materials picked up, sorted, & re-shelved

Checks in in-house materials in ILS as assigned

Prepares reports and compiles statistics as assigned

Contacts patrons regarding lost, damaged, and overdue materials as needed

Runs reports and participates in specialized tasks as assigned

Public Service Applies MPPL-values-based customer service

Assists patrons at the public desk, on the telephone, and via e-mail with account inquiries.

Monitors the behavior and conduct of Library patrons to ensure an atmosphere conducive to the use of the department and library resources for all patrons

Assists patrons at public service desk with all circulation functions

Answers patron questions on circulation related problems

Registers patrons for new library cards; updates library card records as needed

Adds reciprocal patron library cards to the database

Collects money for fees and issues refunds as required

Special Projects Assists with training staff when assigned

Participates in special projects when assigned

Other

Attends appropriate meetings, workshops, and seminars

Serves on committees as assigned

Other duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE High school diploma (or equivalent work experience) required. Experience working in a public setting is desirable.

KNOWLEDGE, SKILLS & WORK CONDITIONSKnowledge & Ability Knowledge of library policies and procedures

Knowledge in the use of the Integrated Library System Ability to access, input and retrieve data from the computer

Ability to alphabetize correctly and to understand numerical arrangement utilizing the decimal point

Ability to operate a two-way radio and telephone

Ability to read library material spines and labels

Ability to handle cash transactions and/or operate a cash register

Behavioral Skills Attention to Detail. Able to follow detailed procedures and ensure accuracy in documentation and data; concentrate on routine work details and organize and maintain a system of records.

Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Customer Focus. Able to demonstrate a high level of service delivery; do what is necessary to ensure internal and external customer satisfaction; deal with service failures and prioritize customer…