Patron Services Assistant; Part-Time

Position: Patron Services Assistant (Part-Time, 25 hours/week)
Do you enjoy interacting with people and responding to all kinds of questions? The Mount Prospect Public Library is looking for a Patron Services Assistant to staff our front desk. In this role, you’ll ensure our patrons feel welcomed, heard, and helped by greeting them, answering their questions, pointing them in the right direction, and registering them for programs. When you aren’t at the front desk, you’ll perform office tasks such as answering the phone and handling mail.

SCHEDULE:

25.75 hours per week (approximate average)
Monday, Wednesday, and Friday 9am to 5pmWeekend rotation, approximately one in every 4 weekends:
Saturday 9am to 5pm & Sunday 11am to 5pmSALARY: $16.96 per hour

BENEFITS:

Paid time off (vacation, sick, holiday, and birthday)
Dental, life, and pet insurance

Illinois Municipal Retirement Fund (IMRF) participation
457 retirement savings plan

PURPOSEUnder the direct supervision of the Head of Patron Services, the Patron Services Assistant greets patrons and directs inquiries in person and via telephone including program registrations and scheduling meeting room reservations. This position has extensive public contact and performs clerical support in a busy environment.

SUMMARY OF DUTIES:

This position comprises of the following essential duties:

Public Service (approx. 50%)Clerical Support (approx. 40%)Other non-essential job duties may include special projects, representing the Library, and committee work.

JOB RESPONSIBILITIESPublic Service Applies MPPL-values-based customer service

Assists patrons at the public desk, on the telephone, and online

Answers informational and directional questions

Handles program and public meeting room registration and/or reservations

Registers patrons for library programs

Issues and monitors volunteer access badges including daily access badges for staff

Makes opening, closing, and public emergency announcements

Routes incoming telephone calls

May serve as a Voter Registrar Provides various public civic services (vehicle sticker renewal, etc.)Assists patrons in the use of equipment items in the public service area Clerical Support Assists with clerical duties for other departments

Maintains department office supplies

Maintains lost and found materials storage and retrieval of lost items.

Maintains sign-out keys or equipment for meeting rooms and display cases

Facilitates the distribution of museum passes to area attractions for patrons

Prepares supply orders; unpacks and distributes supplies

Processes postage for outgoing library mail Appropriately monitors and processes any inquiries received via the departmental email inbox

Special Projects Accompanies outreach staff on school visits and other outreach activities

Responsible for display case assignments, upkeep, and general appearance

Updates public bulletin board, as needed

Acts as a public meeting room liaison for the village, community, and political groups

May serve as Volunteer Coordinator for individuals volunteering their time at the library

Other

Attends appropriate meetings, workshops and seminars

Responsible for delivery of emergency jump bag to in-charge staff in case of evacuation

Responsible for emergency announcements, as needed

Serves on committees as assigned

Other duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE High school diploma (or equivalent work experience) required. Experience working in a public setting is desirable.

KNOWLEDGE, SKILLS & WORK CONDITIONSKnowledge & Ability Ability to access, input and retrieve data from the computer

Ability to operate a two-way radio and telephone

Ability to handle and process cash and/or cash register

Knowledge in the use of the Integrated Library System Knowledge of library policies and procedures

Behavioral Skills Commitment to Task. Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records.

Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Coping. Able…