GMO Client & Sales Ops BRM; United Kingdom​/Malaysia

Director, Global Markets Client & Sales Operations Business Risk Manager

Are you passionate about risk management, governance and delivering exceptional client outcomes? We are seeking a Director, Global Markets Client & Sales Operations Business Risk Manager to play a pivotal role in strengthening the risk and control environment across Global Markets Client & Sales Operations.

This role sits at the heart of a dynamic, global business, partnering with Operations, Sales & Trading, COO, Compliance, Operational Risk, Audit and Technology teams to identify, assess and mitigate operational, regulatory and client-impacting risks. You'll help drive a proactive risk culture, improve control effectiveness and support business growth while protecting clients and the franchise.

• Provide risk and control oversight across Client & Sales Operations, including Client Onboarding, Client Relationship Management, Sales Support, Prime Services Client Solutions and Channels Enablement.
• Lead coordination of risk events, control issues, audit actions, regulatory matters and remediation programmes across multiple jurisdictions.
• Partner with stakeholders across Operations, Sales & Trading, Technology, Compliance, Audit and Risk functions to drive effective risk management and sustainable solutions.
• Support incident management, root cause analysis, issue remediation and governance reporting to senior management forums.
• Drive improvements to processes, controls, management information and governance frameworks to enhance transparency and reduce operational risk.
• Coordinate audits, assurance reviews, regulatory engagements and control assessments, ensuring timely completion of actions and closure of findings.
• Oversee key risk themes including client onboarding exceptions, complaints, control gaps, operational incidents, data confidentiality matters and service delivery issues.
• Promote a strong risk and control culture through coaching, collaboration and sharing lessons learned across teams and regions.

• Strong background in Operational Risk Management, Business Risk Management, Controls, Governance or related disciplines within Financial Services.
• Experience managing audits, regulatory reviews, issue remediation and governance activities.
• Knowledge of client lifecycle processes, client onboarding, service delivery operations and control frameworks.
• Proven ability to influence and collaborate with senior stakeholders across business, operations and control functions.
• Strong analytical, problem‑solving and risk assessment capabilities.
• Excellent communication and stakeholder management skills.

• University degree or equivalent professional experience.
• Experience in Global Markets, Client & Sales Operations, Client Onboarding, Risk Management or Regulatory environments.
• Understanding of operational resilience, business continuity, complaints management and regulatory engagement.

• A collaborative professional who builds trusted relationships and works effectively across global teams.
• Someone who demonstrates integrity, accountability and sound judgement.
• A proactive individual who identifies risks early and drives sustainable solutions.
• A continuous learner who thrives in a fast‑paced and evolving environment.
• A confident influencer who can challenge constructively while maintaining strong partnerships.

• University degree preferred.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.