Client Information Center Intern

SUMMARY

Charlesbridge, MHC is seeking an in‑office full‑time Client Information Center (CIC) Intern from June 8th through the end of August 2026. The CIC Intern is responsible for the electronic delivery systems (including video and email) of the Bank’s products and services to external and internal clients and consumers. They will fulfill a multitude of client service requests (processing financial transactions, account maintenance, password resets, resolving client concerns) accurately, efficiently, and effectively in accordance with the Bank’s policies and standard operating procedures.

• Respond to client inquiries for information and help resolve client questions/issues/complaints in a courteous, timely manner.
• Assist the Client Information Center team with incoming client inquiry calls.
• Monitor and work within a team environment to ensure call queue is handled within established departmental standards.
• Review mobile, remote, and ATM deposits.
• Maintain knowledge and expertise in utilizing client interface technology, electronic delivery systems, and numerous software applications used by the Bank.
• Assist/advice clients by electronic delivery systems with transactions.
• Project a positive and highly professional image of the Bank by providing high‑quality client service.
• Process outbound mailers.

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED required; pursuing an Associate's or Bachelor’s Degree.
• Good oral and written communication skills.
• Ability to maintain the highest level of confidentiality.
• Ability to meet deadlines and highly organized.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence using Word or a word‑processor program. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Ability to calculate figures and amounts such as discounts, interest, rates, percentages, and apply basic arithmetic and mathematics to help resolve problem situations.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use sufficient hand, arm, and finger dexterity or feel objects, tools, or controls.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Charlesbridge is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or…