Home Services Customer Support Representative

INTELLIGENT SERVICE PLUMBING, HEATING, COOLING, AND DRAIN CLEANING

We are actively looking for a motivated full‑time Customer Care Specialist to provide the best customer service from our Mount Prospect, IL office. You will be joining a team of CSR’s who work hard, have fun, and support each other.

• Health
• Profit‑sharing
• IRA retirement plan
• PTO on your birthday

• Career‑minded – looking for more than a job
• Organized – can manage time well and juggle multiple tasks effectively
• Positive – a can‑do attitude that helps you rise to challenges
• Team player – get along well with others and have a true understanding of teamwork
• Phone etiquette – enjoys interacting with people over the phone and can do it professionally
• Customer‑oriented – real desire to ensure customer satisfaction
• Communicator – able to patiently and professionally communicate between technician and client while solving all kinds of issues
• Self‑motivated – sees what needs to be done and does it

As a voice of our company, you will provide superb customer service to our clients via email, text message, and phone while keeping our office running smoothly. You must have a positive, friendly disposition that comes through in all your interactions as you keep the schedule full.

• Customer service experience (experience in plumbing and HVAC trades is a plus; we are willing to train the right person)
• Fixed availability on weekdays and weekends
• Ability to work in our office

• Saturday and Sunday: 9:00 AM – 5:00 PM
• Weekdays: 6:00 PM – 10:00 PM

60056