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Home Services Customer Support Representative

Job in Mount Prospect, Cook County, Illinois, 60056, USA
Listing for: Intelligentservice
Full Time position
Listed on 2026-05-23
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

INTELLIGENT SERVICE PLUMBING, HEATING, COOLING, AND DRAIN CLEANING

We are actively looking for a motivated full‑time Customer Care Specialist to provide the best customer service from our Mount Prospect, IL office. You will be joining a team of CSR’s who work hard, have fun, and support each other.

Benefits & Perks
  • Health
  • Profit‑sharing
  • IRA retirement plan
  • PTO on your birthday
Ideal HVAC & Plumbing Customer Care Specialist / CSR
  • Career‑minded – looking for more than a job
  • Organized – can manage time well and juggle multiple tasks effectively
  • Positive – a can‑do attitude that helps you rise to challenges
  • Team player – get along well with others and have a true understanding of teamwork
  • Phone etiquette – enjoys interacting with people over the phone and can do it professionally
  • Customer‑oriented – real desire to ensure customer satisfaction
  • Communicator – able to patiently and professionally communicate between technician and client while solving all kinds of issues
  • Self‑motivated – sees what needs to be done and does it
Customer Care Specialist Requirements

As a voice of our company, you will provide superb customer service to our clients via email, text message, and phone while keeping our office running smoothly. You must have a positive, friendly disposition that comes through in all your interactions as you keep the schedule full.

  • Customer service experience (experience in plumbing and HVAC trades is a plus; we are willing to train the right person)
  • Fixed availability on weekdays and weekends
  • Ability to work in our office
Shift Availability (Shift
4)
  • Saturday and Sunday: 9:00 AM – 5:00 PM
  • Weekdays: 6:00 PM – 10:00 PM
Location

60056

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