Universal Banker Mount Prospect

VP, Market Manager

Hours: Monday through Friday, 8:00 am – 5:00 pm (In office)

Must be available on Saturdays: 9:00 am – 1:00 pm

Responsible for providing superior service to our customers, handling their teller and banking transactions in an accurate, timely manner. Services customers’ financial needs in order to maintain and develop profitable customer relationships with the Branch/Bank. The UB role will provide assistance on the teller line by maintaining a cash drawer and servicing customers on an as needed basis.

• Exhibits strong working knowledge of all retail bank products and general banking terms to provide the customer with a clear and accurate explanation of account parameters as outlined in the Consumer Disclosure.
• Identifies customer needs, explains product features in terms of benefit to the customer and recommends the product or service which best meets the customer’s needs.
• Sells or participates in the selling of bank products and services following established guidelines and procedures; promotes additional business from existing customers, recording efforts on the CRM system.
• Understands branch’s retail goals, individual goals and achievements and scorecards.
• Develops ideas to promote new business and increase customer base.
• Attends occasional after‑hours events hosted by or sponsored by the Bank and community events the Bank has elected to participate in, to assist the Branch’s growth efforts and meet expected branch and personal scorecard metrics and goals.
• Researches and resolves routine account problems or errors; investigates files, documents, or reports on transactions to determine the problem and cause of action.
• Authorizes overdrafts, approves checks for cashing and processes transactions within established limits.
• Performs file maintenance for commercial and retail customers in accordance with branch operations procedures.
• Takes requests for check orders and debit cards and re‑orders.
• Accepts and performs wire transfers in accordance with bank operations policy and authority limits.
• Processes transactions as a drive‑up/walk‑up teller.
• Processes checking and savings transactions, cashes checks within the specified limits and policies, accepts loan payments; sells personal money orders, cashier’s checks; processes mail deposits, night depository deposits, ATM deposits and armored courier deposits as required.
• Counts, proves and packages currency according to established and accepted cash handling procedures (measurement through adjustments received from the Federal Reserve Bank and through observation from the Main Cash Vault).
• Accepts and verifies loose and rolled coin from customers; properly bags loose coin in appropriate dollar amounts for shipment to the Main Cash Vault and collects appropriate coin counting fee from customers.
• Balances cash drawer and accurately prepares teller blotter.
• Maintains cash drawer security at all times.
• Maintains supplies and balances the ATM.
• Provides courteous and efficient service.
• Follows bank and regulatory policies and procedures.
• Attendance is a requirement of the position.
• Performs other duties as assigned or required.

All duties and responsibilities must be performed in compliance with applicable local, state, and federal regulatory guidelines. This position does NOT take residential loan applications. This position does NOT offer or negotiate terms of a residential mortgage loan for compensation or gain. This position may provide general explanation, information, or descriptions in response to consumer inquiries (such as explaining terminology or lending policies).

As such, this position is NOT required to be registered with the National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008.

Reports directly to the Market Manager.

• Ability to recognize customers’ needs and suggest the best product/service.
• Attention to detail and accuracy in all transactions.
• Good oral communication.
• Ability to adapt and embrace policy and procedure changes.
• Self‑motivated individual with customer service and sales skills.
• Com…