Call Center Patient Representative

Work Location

1660 Feehanville Drive, Suite 200, Mount Prospect, IL 60056

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retirement plan

Starting rate: $

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

• Acquire critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answer telephones in a professional manner.
• Schedule appointments.
• Take messages for patients using electronic medical records.
• Verify and update patient demographic information.
• Register new patients.
• Address patient requests and inquiries.
• Resolve patient concerns.
• Return calls as necessary.
• Update registration and insurance information for existing patients.
• Perform other position related duties as assigned.
• Adhere to high standards of ethical conduct and comply with all applicable laws and regulations, including the Solaris Health Code of Conduct, HIPAA, and all Solaris Health and Affiliated Practice policies and procedures.
• Report any suspected concerns and/or violations to a supervisor or the Compliance Department and complete the Annual Compliance Training on time.

• N/A

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

• High School Diploma or equivalent required.

• Previous experience in a busy medical office preferred.

Carrying Weight Frequency
1–25 lbs. Frequent from 34% to 66%
26–50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency
1–25 lbs. Seldom, up to 2%
100+ lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency
Floor to Chest, 1–25 lbs. Occasional: from 2% to 33%
Floor to Chest, 26–50 lbs. Seldom: up to 2%
Floor to Waist, 1–25 lbs. Occasional: from 2% to 33%
Floor to Waist, 26–50 lbs. Seldom: up to 2%