Patient Support Assistant; PSA - Primary Care

Hourly Pay Range

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Job Title:
  
  Patient Support Assistant
• Location:
  
  Mt. Prospect, IL
• Employment Type:
  
  Full Time
• Hours:
  
  Monday‑Friday 7am‑7pm with rotating Saturday‑Sunday 8am‑4pm
• Required Travel:
  Includes some travel to other locations and requires flexible hours to meet operational needs

• Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with North Shore telephone customer service standards and practice protocols, including documenting in Epic telephone encounters.
• Utilize Epic to schedule and register all new, established, and post‑procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols.
• Obtain prior authorization for procedures.
• Review provider templates.
• Provide other administrative support under the direction of the Physicians and Practice Manager.

• Education:
  
  High school diploma or equivalent work experience is required. Graduate of an accredited medical assisting program is preferred, but not required.
• Certification: N/A
• Experience:
  
  1–2 years in an administrative/customer service position, EPIC knowledge and experience preferred. Enjoys working in a fast‑paced environment with the capacity to multi‑task, displays flexibility, and takes initiative.
• Unique or Preferred
  
  Skills:
  
  N/A

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

EOE:
Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.