Administrative Supervisor

• Hire, train, direct, evaluate, and supervise clinical support staff, including corrective actions when necessary
• Develop support staff schedules to ensure coverage six days a week
• Evaluate staff productivity and efficiency; lead staff meetings and oversee special projects
• Oversee daily office operations, including space allocation, supplies, phones, and equipment
• Monitor service levels and technical performance; create scripts, procedures, feedback, and professional growth plans
• Coordinate physician and therapist scheduling to optimize revenue
• Establish and monitor administrative office operation protocols
• Collaborate with BHS leadership on policies, procedures, issue resolution, and process improvements
• Teach annual EMR classes to master-level externs and train new associates and medical residents
• Provide ongoing EMR consultation, troubleshooting, and training
• Create and update EMR training materials
• Monitor billing batch errors and assist with practice management software installations and upgrades
• Lead administrative system testing, aggregate defects, track resolution, and participate in user acceptance test planning
• Supervise support staff change efforts for EMR-integrated technologies
• Update billing-related tables, including procedure codes and fee matrices
• Monitor and approve payroll for hourly and administrative employees; manage holiday schedules
• Serve as BHS Department Safety Liaison and participate in safety and security committees
• Lead Environment of Care and Life Safety accreditation, licensure, and certification efforts
• Monitor safety issues, train administrative staff on safety protocols, and resolve Environment of Care issues
• Maintain HR files, serve as liaison to HR Direct, and represent HR compliance during audits and surveys
• Manage clinicians' licenses, insurer paneling, and malpractice insurance
• Supervise PHI archiving, chart keeping, and medical records/release-of-information coordination
• Lead a team in a high-volume multidisciplinary behavioral health clinic
• Model and train de-escalation strategies for difficult patients

• Associate's Degree in business administration, healthcare administration, or a related field and 2–4 years of healthcare billing experience, or 4–6 years of healthcare billing experience and 3–5 years of supervisory experience
• Strong computer skills, including Microsoft Excel, Word, and Power Point
• Strong interpersonal and communication skills
• Strong analytical, organizational, and problem-solving skills
• Strong customer service skills
• Strong electronic billing skills
• Commitment to patient-focused care
• Ability to work flexibly in a fast-paced environment with established time constraints and difficult situations
• Ability to respond to urgent consultation needs 24 hours a day, 7 days a week
• Ability to travel to other Advocate sites and external facilities for meetings
• Ability to work under time constraints and stressful situations
• Expert knowledge of de-escalation of difficult patients and ability to train and model these strategies
• Familiarity with child and family mental health and substance abuse treatment provider networks
• Flexibility to provide evening and weekend coverage as necessary
• May be exposed to potentially violent patients, bodily fluids, hazardous materials, and threatening diseases

Demonstrates expertise in managing clinical support staff, overseeing office operations, and ensuring compliance with safety and accreditation standards. Proficient in electronic billing, EMR training, and fostering a patient-focused care environment.