Patient Access Rep - Care

Hourly Pay Range:$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

Position:
Patient Access Representative II

Location:

199 W Rand Rd Mount Prospect Part time: 29 hrs

Hours:

WK1:
Tues 6:30a-4:30, Thur, Fri 12-8p, Sat 7:30a-12:30p. WK2:
Sun 7:45a-2:45p, Wed 7:45a-4p, Thur, Fri 12-8pTravel:
Floating Locations between Buffalo Grove, Schaumburg, and Kildeer

What you will do:

Performs complete and accurate registration and/or admission functions across multiple access services areas or sites to provide information to maximize reimbursement, and ensures timely and thorough information to all other providers and users of patient data.

Verifies insurance requirements, obtains and understands insurance benefits. Collects non-covered fees.

Registers and pre-registers outpatients in more than one clinical and diagnostic location within their primary area of responsibility and multiple access areas outside hiring location.

Access areas include but may not be limited to Busse Center, Emergency/Admitting Department, Immediate Care Centers, Laboratory and Cancer Services.

Skills:

Computer experience in a windows environment required,Ability to functionally navigate multiple computer software systems with accurate keyboard skills following computer security protocols,The interpersonal communication skills necessary to interview and interact with customers and physicians and to project a professional and compassionate concierge style of service to patients, patient families, physician’s and staff in person and on the telephone,Ability to work independently, exercising good judgment, and multi-task in a high stress, fast paced service environment with patients, patient’s family and physician’s,Detail oriented with good analytical problem-solving skills to appropriately register patients and schedule patient procedures,Ability to operate routine office equipment (facsimile, copiers, plate production, scanners, printers),Ability to transact payments at time of service and maintain a cash drawer

What you will need:

Education:

High school diploma required.

College degree preferred.

Minimum 2 years of customer service work experience required,Minimum of 1 year experience in a healthcare patient access department or hospital required,Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, and general revenue cycle procedures required,Epic Registration and/or Scheduling experience preferred

Certification:
Successful on-the-job completion of NCH Patient Access Specialist I competencies required.

Benefits:

Premium pay for eligible employees

Career Pathways to Promote Professional Growth and Development Various Medical, Dental, and Vision options

Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Visa Sponsorship Available (Nursing and Lab roles)
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

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